MochipanReviews of mochipan.com

The clothes are good. They are the only reason this order is not getting 1 star. Quality wise Mochi is great. I bought the Cecropia Moth Cardigan and have had no concerns with the quality of the product. I CANNOT say the same about customer service, reliability, or handling. Do not trust the deadlines they give. Many items that were meant to go out October of 2025 have been pushed back to summer or fall of 2026. I waited MONTHS for my moth cardigan and almost had it stolen when it did arrive. They use the worst possible shipping service and have little to 0 communication with the shipping service or you throughout the process. Customer service is also terrible. They'd rather stalk themselves on reddit and here on trustpilot than actually respond to customer emails. Do NOT spend the HUNDREDS of dollars Mochipan costs for shitty service and handling.

It looked good online. The fabric is very thick and heavy. The embroidery is even and the stitching seems solid. BUT the tie straps are too far apart to stay on the shoulders. The material is so heavy my petticoat doesn't look like it's even there. The sleeves are sewed tight and not stretchy or adjustable so you can't move the shoulder ruffle up. And if you receive it as a gift (not in the bag and after the 15 day window) it's unreturnable according to there return policy. So I have to spend $80+ dollars to have this "custom" dress fixed. Emailed the company and got no response for weeks. Edit to reply *It was a GIFT, no you aren't going to have my email on file.

This is my second time writing a review on Mochipan, and I'm sad to say that my experience with them has only gotten worse. I placed an order for a pre-order item back in October of 2021, yet I have yet to receive what I ordered. I understand that fulfilling pre-orders can take awhile, but I should have either received the item or a full refund by this time. I also understand that the global pandemic has been difficult for businesses and shipping. I placed another order from Mochipan in February of this year, but I never received it. It was supposedly shipped, yet it ended up getting refused by customs. I have tried to look into why it was refused, but I have yet to find out why. I have asked Mochipan for a full refund for both of the aforementioned orders, yet I am still waiting for a reply to the email I sent a week and a half ago. It's a shame that my experience with Mochipan has soured over the years because I really do like their clothes. Update (May 19th, 2023): The merchant has since reached out to me. She told me that a refund for my older order was issued on May 4th, but there was no refund on my end. She mentioned doing the refund via Paypal, but I am still waiting for that. I also found out why my order from earlier this year was rejected by customs in Canada. Apparently my pajamas were mistaken for actual fruit, and they were thrown out. Very bizarre, not to mention a waste of resources. I have shopped online for years now, yet I have never had that happen to an order before. Update (May 29th, 2023): I'm happy to report that I got refunded for both of my orders. :)

I ordered 2 shirts in November 2022 for Christmas. It is now March 28th and they STILL have not arrived. I have been in back & forth contact Rae, the founder, with weeks in between and nothing! UPDATE 5/15/23: No products ever came but I did receive refunds for both my items. I won’t try ordering again, at least not if I am ordering with the idea of a specific holiday in mind.

Ordered a really cute sweater early December 2022 and as of February 2023 I haven’t received the package and the seller has yet to respond to any of my emails asking for updates. The clothes are really cute but they aren’t cheap by any means so it’s quite disappointing. Update 6/10/23: I’m aware the seller has issues receiving emails so I reached out through their website. They were incredibly kind and said they could either resend it or offer a refund. I opted for them to resend it. This was all several weeks ago. I will update when either the item arrives or I opt for a refund :) Update 7/6/23: The seller felt incredibly apologetic about the sweater being late and so they offered to send a complimentary strawberry robe. Today the robe arrived!! The sweater that I originally ordered has yet to arrive tho. The robe is really cute and soft :) I’ll let y’all girlies know when the sweater arrives! Update 12/20/2023: The sweater still has not arrived now over a year since ordering it. I really wish I could recommend this brand as the clothes are so cute and the seller is extremely kind, but due to the consistent lack of packages arriving on time or at all for several customers and the fact that a whole year has passed and I still dont have the item I ordered I cannot. Unfortunately I can’t recommend this brand to anyone with the shipping and communication problems it currently has.

Bought once, took much longer than I had imagined to receive my package, but it arrived perfect and I was happy. Bought twice, a Christmas gift for my mom. As they were advertising that it was the last day to buy a gift in order for it to arrive in time. Well, it never arrived. It's been 9 months, if I ever ask about my product, the consumer service gets defensive, tell me they don't have a date. So I just feel robbed right now. Don't recommend buying from this website. The owner gives very lazy and unprofessional excuses. I think they are selling more stuff than they really can manage to produce and deliver.

No tracking information and no notification that the order has been sent out. It took over a month to receive my blouse. The problem isn't the time it takes, it's that you spend all this time not knowing if you'll even receive your item. That's the first problem. Next is the quality. Is the blouse cute? Yes. It looks as it does on the website, but don't be deceived. The craftsmanship is poor; there were threads loose all over the garment and the fit is completely off. It's described as one size. For who?! It's a good thing I'm a size small because it just barely fits right. I don't think it's the company's intention to rip people off; it is a legit company. However they really need to fix these issues that many people have brought up!

Edit: It’s now December 22 and while I wear the robe a lot because it’s comfy, I’ve realized how low quality it is. Multiple buttons have fallen off. I’m not talking about the part that you can sew on, I’m talking about the strawberry that’s glued to that part. I’ve tried reapplying super glue just to have them fall off again. I’m going to have to remove all the buttons myself, buy some new ones that aren’t cheap and sew them on. With all of the issues I’ve had with this company, I would not purchase again. It’s not worth the price at all. The robe itself is decent, but I feel that with my order in particular, the company lacked communication and was difficult to deal with. The robe was ordered May 11th as a birthday gift from my husband. On May 25th when we still had not received the robe, my husband emailed the company, to which they referred us to a blog post explaining that they received a ton of orders and things would take longer than expected. Totally understandable. And it even said, "Your order is slated to ship out within the next week!" However, after three weeks, it still was not shipped out. I emailed again on June 20th inquiring about the robe. They said, "I've taken a look at your order and noticed that your order has a special note on it-- it appears that we sent an email to you approximately two weeks ago regarding your order, but it was returned to us. I'm sorry that we've yet to reach out to you again regarding your order." It's disappointing to hear that they knew the email didn't go through, but didn't bother to resend it. I have no issue with a product taking longer than expected, but I would hope there's proper communication about it. The email continues that they made a logistical error and ran out of my size. They wouldn't restock until the end of June and could be shipped as soon as the first week of July. However, they said if I chose another size--that they had in stock--they could ship the order out the week of June 27th. I decided to go with a different size so I could get it and not have to worry about it. On July 2nd (the last business day of the week they said my robe would ship) I checked the tracking which still had not been updated. I sent them another email asking if they shipped it and if not, when I could expect them to. They told me their system was congested and they still had not shipped it, but they would push it to the top of their list. I finally received the robe on July 17th. I hate to leave negative reviews, but my experience with this company wasn't as good as I hoped. They put out their final blog update about the robes on May 12th saying that they would start shipping on May 20th. When I saw others receiving their robes and no further updates, it felt like perhaps mine was the only one that hadn't shipped. The one time they attempted to update me through email after that--without me having to contact them first-- they knew it didn't go through and didn't bother to resend it. I truly have no issue with waiting longer than expected for a product as long as there's clear communication about it. I don't feel that there was proper communication with my order. I do appreciate that the company responded quickly to my emails. I just wish that for an $80 product, they would have been more proactive about getting a correct timeline to me without me having to reach out to them first. I do think this is the result of a rapidly growing business and is something that they can easily iron out with time. I would like to confirm that I DID receive my robe. I saw people on social media thinking the company was a scam, but it's not. Just some growing pains that hopefully will lead to a better Mochipan once figured out!