My first Mochipan order has arrived (mushroom bag/ starry night dress and monarch cardigan). Really pleased with the quality of all items, especially the stardust dress, the embroidery is beautiful and the fit is very flattering 😊. I ordered from the online shop back in the Autumn of 2024, I have been disappointed by delays in manufacturing as the moth cardigans were due to ship for Christmas however the company has always kept me informed and been transparent about issues their end which has been hugely appreciated and alleviated any anxiety about the purchase. I will certainly buy from this company again. ❤️ Mochipan
SK
Shawnee K.
extremely delayed shipping (6+ month)even for custom made
I ordered a product from them and every time I check their update for the specific product it always gets pushed a month back I am now going on about 6 months since an order was placed and somehow the product is still in production so I have yet to receive the item so I'm going to say in all honesty I'm not sure I'm actually going to receive the item and so if you are going through this website be prepared to have to wait potentially 6 months before you receive Your item.
Response from MochipanMar 26, 2025
Hi there,
First of all I am very sorry, as something seems to have gone very wrong here.
I want to clear up that nothing we state is a lie, and we do send out updates via email every other week at the latest as well as post all updates on the website under the "Updates" tab.
We haven't gotten any emails from someone with your name that I can see as of now, so I am worried you may be emailing the wrong place.
I'm going to be requesting your info here so we can get to the bottom of this and see what went wrong. I assure you we are NOT a scam, and are very dedicated to every customer's satisfaction.
Thank you,
Edit: hey there! We have sent you a lot of emails at this point trying to get in contact with you and make this right. Please reach back out to us 🙏
YY
Yeongjae Y.
Leaving it at 3 stars for now
Leaving it at 3 stars for now, will change later when there are any updates to the order
Honestly, ordering something from Mochipan has been a small dream of mine for almost 3 years at this point! I ordered a Dandelion Romper on March 7th 2025 (so 4 days ago, hasn't been shipped yet) and I'm very excited to get it!
It's my first time ordering something online from US, and the romper costs half of my monthly salary already, and I've seen a bunch of other reviews about the lack of updates and information regarding shipping, so I'm pretty anxious about this stuff :,)
I wish the customer support has been more active as it was a few months ago. The questions go unsanswered for days, so it doesn't feel reassuring :( Also, a bit disappointed that the 10% discount for first-time orders doesn't work now
Response from MochipanMar 16, 2025
Hi there! Thank you for ordering, and sharing your feedback.
We have actually been on a brief hiatus as I need a very important surgery, so I apologize if replies don't seem as speedy. We still work about 10hr days answering emails on average, so please bear with us!
As far as updates and info go, I think you'll be pleasantly surprised as we send out newsletters biweekly straight to your email and also to the website. There is an updates tab on the main menu :)
I hope you have a good time here at Mochipan, and please let me know if you ever need anything ❤️
Rae, founder
AU
Autumn
I'm in love with the magpie crow butterfly.
I placed my order back in the fall when I first saw the concept art for the moth/butterfly cardigans. I fell so hard in love with the unique design and cozy silhouette of the sleeves. I didn't know what to expect but it's so well made. Exactly how I imagined it. Great, comfy, quality material. Beautiful colors. This cardigan is my new personality.
TT
Tracy T.
It looked good online
It looked good online.
The fabric is very thick and heavy. The embroidery is even and the stitching seems solid.
BUT the tie straps are too far apart to stay on the shoulders. The material is so heavy my petticoat doesn't look like it's even there. The sleeves are sewed tight and not stretchy or adjustable so you can't move the shoulder ruffle up. And if you receive it as a gift (not in the bag and after the 15 day window) it's unreturnable according to there return policy. So I have to spend $80+ dollars to have this "custom" dress fixed.
Emailed the company and got no response for weeks.
Edit to reply
*It was a GIFT, no you aren't going to have my email on file.
Response from MochipanFeb 16, 2025
Hi Tracy! I'm Max, Mochipan's Customer Care Leader.
Thanks so much for sharing your experience, and we appreciate the fair, even-handed review. I'm sorry to hear that you weren't able to get a hold of our team!
I've just gone through our inbox and can't seem to find an email anywhere under your name-- but I want you to know that we're completely dedicated to your satisfaction. Our in-house policy is that we try to do something for every customer, every time.
I would love the chance to turn this review on it's head! Please reach out to our support email at "[email protected]". We typically shut down Customer Care on Sundays, but I'm happy to make an exception and personally look into this for a speedy resolution.
Thanks again for your feedback, and we hope to hear from you soon!
Best regards,
Max
Mochipan Team
Edit: We won't be able to help you without a name, and email address, or any kind of proof of purchase, regardless of whether or not it's a gift. We haven't gotten any emails from you that we are able to find, either, and want to make sure you're emailing the right place. Us saying we need an email is not us saying "because we don't have your email you can't return it" - it is us asking to find which order it is so we may help you.
Kindly awaiting the info.
EW
Emzel W.
Beautiful items and very approachable customer service
This companies vision is beautiful,
I ordered the pie bag and a moth cardigan,
The blog updates were very helpful in knowing what would be coming and the products process,
I emailed some questions I had to there team and was given swift replies, I had a positive back and forth casual and very friendly month long conversation with the mochipan team as I had many questions about every process and some shipping concerns but each and every time they gave me every answer I needed to hear.
They are so helpful in ever concerned and in the end I received all my items beautifully wrapped with care and consideration into the packaging, my bag is the most beautiful bag I have ever owned and my cardigan is thick and well made very spot on with the moth in design and it's so soft and comfortable.
I cannot express anymore how wonderful this company and there team has been over this process, I look forward to there future endeavours.
LM
Li Ma L.
Great quality
Great quality, really nice contact and beautiful designs <3
SE
Sarah E.
Quality takes Time
I pre-ordered the Deathhead Moth cardigan about a year ago I think. I knew it was going to take a while to develop and finalize, so I followed Mochipan on Insta so I could see it's progress. I'm not used to this kind of purchasing experience, so I'll admit the timeline was disheartening, but the steady updates (and then later the email updates starting) reassured me all would be well. Then I got the notification - it had been shipped! I was so excited when it arrived, and I was pleasantly surprised by the quality! It's not just a dyed cardigan, it is knitted with individually coloured threads. It has a lovely weight and thickness to it that also shows it's high quality. Now that I'm familiar with the care and time that goes into a Mochipan project, I feel confident to purchase another product in the future.