I bought the starry night jacket and got it in a very timely manner with many updates! I had no issues and I fully trust Mochipan as a business, I am very used to long wait times with orders so I didn't even really think about the wait time. Once I received the jacket I was incredibly happy it's the most amazing jacket as it's summer I haven't worn it yet but I can't wait to I love it. Have already ordered again from mochipan and I eagerly await my new purchase!
GE
Geno
BUY FROM MOCHIPAN
I bought the death head moth cardigan as a gift and I'm waiting to buy the flannel moth cardigan so that we can have a different but matching vibe! Mochipans products are always so good and while making and shipping is a long process the company is always giving clear updates on pre-orders samples and shipping I ordered my cardigan last year and it arrived last week perfectly in time for my friends birthday tomorrow!
SO
Someone
Awesome store, unprofessional handling
Look, I haven't gotten my stuff yet and I'm sure it'll be really nice I TRULY do.
HOWEVER! Watching the way issues have been handled by this business..... Truthfully has left a bad taste in my mouth
I'm someone who is more then happy to support and wait, I read and researched before buying and I am perfectly ok with the terms! I do think people are harsh and need to actually UNDERSTAND before buying.
Yet the way controversy revolving a bad review or alleged "copy" of a design (I of course cannot say the second for certain) has felt.. unprofessional? A lot of the issues are handled PUBLICLY on the businesses Instagram and consistently in a light that has degraded or put down the individual involved.
I feel the criticisms in a review could of course be worded in a more helpful way but as a professional small business not everything dignifies a public response. Take what is helpfull, improve where needed, don't sit and deflect or rebuttal
Because of this constant posting of yet ANOTHER issue (copy cats, date delayes, angry DM's etc) I have begun to think less of the company. Unfortunately it's hard to see myself supporting it for much longer with the way it is currently conducted.
I believe in the good of the business and I can only imagine how stressful it can be. I believe supporting it has been worth it and I do not regret putting my trust and money into it! I have just been disappointed with the lack of professionalism recently observed.
Will update when product is received
Response from MochipanFeb 6, 2025
Hi there,
I appreciate your support and the time you took to share your thoughts. I completely understand that seeing behind-the-scenes challenges play out publicly might not be what you expected, and I hear your concerns about professionalism.
At the end of the day, I’m a human being running a small business, and while I try to keep things focused on the designs, there are moments when I need to address serious issues—whether that’s misinformation, unethical behavior, or setting boundaries when necessary. These things aren’t always easy to navigate, but I always strive to be as transparent as possible while protecting both my work and my well-being.
That being said, I never want customers to feel uncomfortable with how things are communicated. Your feedback is something I’ll take into account as I continue refining how I handle these situations in the future. I truly hope you love your order when it arrives, and I appreciate you believing in this brand even if some aspects have been disappointing to you.
Best,
Rae
HZ
Helena Z.
Lovely designs
Lovely designs, I have yet to choose from the plethora of items because they’re all so pretty but I’m excited for when I make up my mind.
RS
Rainbow S.
Artist Jacket
I ordered the artist jacket in december. It was shipped earlier than its announced late february date, which I'm thankful for. The jacket itself is amazing, well made, with an insane attention to detail. It's my favorite jacket now haha and I'll be shopping here again for sure
EM
Emilia
I absolutely love mochipan!
I absolutely love mochipan! Im a bigger lady but i still have a smaller waist, i have always had problems finding clothes, especially cute clothes that actually look nice on me. Im also autistic and have extreme sensory issues. Mochipan is the best clothes i have ever bought! Their size guide is so detailed, so i actually know what size to get! Its great quality and looks so nice on! And it never irritates my sensory issues. Im so happy that i found this company, i now finally have clothes i actually love!
AJ
aje
Helpful Customer Service & Great Item!
I recently got my first thing from Mochipan. There was a slight issue with the order (that I don't think was Mochipan's fault, to be clear), and customer service was extremely nice and helpful!! There was another small confusion when returning the order having to do with the account that made the order originally (I was returning it/requesting the new item for the original buyer), which they were very patient about and offered to make up for. The representative I emailed with was kind and helpful the entire time, and I'm glad I decided to reach out on fixing it! I love the bag I got, its high-quality and completely my style. Very unique! I can only speak for the bag for quality, though, and it did take a while to ship, but not unexpectedly long to me. It was a good experience and I would consider getting Mochipan products again in the future.
BR
Brill
A wonderful business
A wonderful business! Such beautiful designs, and I'm so glad that they're slowly adding more masc designs! 🤎
