MochipanReviews of mochipan.com

I ordered a few of the cardigans for me and my friends, I wear mine around the house all the time and my friends also loved theirs. They are heavier than you would expect ordering from an online shop, and they fit well. The print is also very nice and I'm not worried about it peeling or anything. I think this is all a testament to the care put into finding the best materials and quality control by the shop owner. The shipping can take a while but the site is very clear about which items are in which state of production, mine arrive right around the timeframe stated when I placed the order

I've been buying clothing from Mochipan for almost a year now. The quality and care in the designs and product is amazing. I love the style and the quick response time whenever I have a question. Highly recommended!

There was an issue with my order, which was successfully resolved in the end, but made me worry quite a lot. I ordered one of the moth cardigans back in April, and the issue wasn't the release dates being pushed back (I'm actually cool with that because Mochipan always lets the customers know why that is), it was that my order wasn't shipped weeks after the announcement that all moth cardigans have been shipped :( I contacted customer service, and the package was sent to me shortly after (this may have been due to a problem with the platform they used to process orders, as I could infer from the Instagram stories?) I was also concerned after seeing the reviews from customers that supposedly never got the packages that weren't delivered the first time, but it got to me safe and relatively quickly :3 Overall I'd say it was worth it, and despite this hiccup, I'll be purchasing from Mochipan again, should they release the masc designs I've been eyeing. I know Rae prefers feminine designs, but one can hope ^_^

Mochipan needs to work on time estimates. While I completely understand that preorders are preorders, that this is a small business, that things take time and often way longer than expected, and that tariff uncertainties changed things, I still am quite frustrated with my experience with Mochipan. I ordered a pre sample pre order moth cardigan in November with an expected delivery of January. I only received the cardigan on July 2. The worst part, though, was the constant, overoptimistic schedule updates. It felt like every biweekly update we'd get a promise they'd be ready in the next few weeks, when this was not accurate at all. I honestly didn't mind waiting, but the inaccurate estimates meant I had *no* idea how long it would be. The cardigan itself is nice. Well made and a cute design, although a little thinner than I'd expect for the price tag. I ordered a few other things as well, and all of them are nice and well designed. I truly want Mochipan to succeed. I do like small businesses and do want to support them. However, I think it is an important part of a business to be able to properly estimate how long things will take. I do not believe it was with any malice that Mochipan had incorrect assumptions, but really, after the first few schedule slips, surely they would have realized they needed to be more pessimistic with their time estimations. If I got an update in January that they wouldn't be there until July, sure, I would have been frustrated, but at least I wouldn't have been frustrated twice a month for half a year.

It’s amazing to find a store selling unique functional clothing. On preorders customers get to be a part of the design process through insta and their discord feedback. Customer service is fast and friendly and I’m always blown away by the quality and fit of each item I receive.

This brand is absolutely amazing from top to bottom. Ive ordered multiple items, and had some issues with one order. Here's my experience. Even though their clothing is mainly recycled polyester, the clothing repeatedly feels high quality and it wears insanely comfortably. The reason they use recycled polyester iver cotton is not based on money, it is environmental based. The owner has made multiple videos explaining this, she was very thorough and well spoken. I highly recommend those curious about it, to seek out those videos! Tldr, the type of material (despite what many may think) does NOT feel cheap, instead its highly durable and feels incredible to wear. The quality is amazing 👏 Their pre orders have gotten a lot of hate for long wait times. While yes the wait can be long and deadlines pushed back, the company is 100% transparent about the process of each pre order product. They have a bi weekly pre order update with updated timelines and reasoning. Im 100% okay with deadlines being pushed back. sometimes its the manufacturers fault which is out of mochipans hands and they have since change manufacturers because of that, other times its because the product is not up to standards. With the prices im paying i expect the clothes to be what I paid so id rather not have a rushed unfinished product. The main reason im okay with this is because of how transparent they are about wait times and how often they give updates on each products. The time the take to do the bi weekly updates definitely shows in how detailed they write each pre order. Ive ordered many items from mochipan and im waiting on 2 more, with that many items there's bound to be a time I need customer service for an order. There was many factors and details to what happened and it was stressful for both of us, some factors were out of control or unexpected for both parties. A big issue was communicating between the mochipan team and miscommunication from me. It is not what happens that matter the most, it is how the brand handles the issue(s) and how the customer feels afterwards. Mochipan pulled out all the stops for me even though that order was only my 2nd order. They handled it beautifully with me even with the miscommunications in the team. They offered me multiple ways to resolve the issues, and all the ways they offered pmade me more than happy. They took care and time for me. Even during their hiatus a new (unexpected) issue popped up and the team and the owner themselves took care it right away. IMPECCABLE. Unheard of even. This dreadfully stressful for both parties was solved effectively and in the end I was extremely satisfied with everything. This moment was so impactful, they EARNED a repeat customer for life. They CARE about their customers. They dont just treat their customers well they ACTUALLY CARE. A great example is the "OG Moth Cardigan" after it was created and ready to be shipped out, they noticed a very minor difference. One of the colours is off from the reference drawn photos theyve posted. Mind you this detail is so minor that the cardigan still looked beautiful but the mochipan team decided to create a more accurate cardigan to the reference. The best part is they offered 2 options to those who preordered. option 1, ship out the 'miscoloured' cardigan now. Option 2, you can choose to switch to get the 'recoloured' version free of charge, you just need to wait for production. This shows very well how much they value their customers happiness. They didn't have to change the colour, they didn't have to even give the option to choose, they could've pushed the deadline back again. They thought about us consumers even if that means more work amd possibly less income. That is dedication. The quality, The clarity with pre orders, the customer service, the love for their customers, are the main 4 i LOVE this brand with all my heart. There are many more reasons, but this review is already so long😅 Their prices are high but justified, their wait is long but worth it, any issues are solved with care for the customer. This is my favourite brand full stop. 🫶💕💕💕

i'm sorry I can't give your store a higher review but I've been continuously ignored through emails and comments, and messages asking about the garden overalls and when they're going to be shipped out and nobody including her Discord mods can give me a date. She's already restocking them too and hasn't even sent them out and I feel incredibly disrespected over that because I feel like I'm not a priority. If this isn't resolved soon, I'm going to chargeback on my credit card and never order or support Rae ever again. Updating this to a 1 star because she has made a post saying she's giving another design a chance after people put money into it and ordered them, so in this post she basically admits that there were NEVER samples made of this specific item, and that she took money from several people who paid for the outfit. Taking people's money and running is so shallow. I will now be supporting Nyahallo, because unlike you, she doesn't harass her followers to change their reviews, & doesn't use her platform to blatantly lie and steal money, and from other creators. Another update. They tried to get my review taken down, I got an email about it. 💀😂. You're really that desperate to go out and harass your customers to change their reviews. Grow up, Rae.

I was planning to buy a Pumpkin Patch Pinafore dress, Cardigans, and a Swimsuit along with it for my 12 year old niece and I asked their chatbot (no human people in "Chat With Us" section and they said that I could not buy it and told me it was against their policies! It's just some clothes and she really really wants it for her 13th birthday. She also loves Mochipan and their clothes. Can't a 13 year old wear a Swimsuit, a Dress, and a Cardigan? She cannot find any other brand with Mochipan's quality and unique designs. I'd like to find out why it's against Mochipan's policies. My niece wanted to write a review here but I wrote it for her as she was too shy. (Edit: Thanks Mochipan for your response, but I think you should Update Terms and Conditions to clarify) XO, Katie (P.S. I'm not actually an auntie but just curious because I talked with the chatbot and asked a question. I'll delete review tomorrow I'm sorry)