Order well packed and came quickly when it shipped. Clothes looks and feels premium. And I got a nice bonus surprise too! Will buy again.
Response from MochipanOct 15, 2026
Hi JD,
We're so glad the quality of our selections stood out to you! If you ever have any issues with the pieces or service down the line, please don't hesitate to contact us through our support email.
Thanks so much for sharing your experience!
Kindest regards,
Max
Mochipan Team
AC
Alex C.
I keep coming back
I’ve ordered multiple pieces from Mochipan over the past year or so, and have recommended it to many! Each piece has been beautiful and endurable - I wore two this year to a local con, and there isn’t a hint of how much I sweat.
I’ve reached out to customer service in the past for two things: one, to double check sizing on masculine clothing, and two, to see about obtaining a discount code for the people I send their way, given I work in a job where I can dress as whimsically as I please and see many people. Both times, I was answered quickly and kindly. Absolutely love Mochipan, and will continue ordering more! (Let’s not talk about how many preorders I’ve done, or that I’ll be doing another one this weekend)
Response from MochipanSep 30, 2026
Hi Alex,
Thanks so much for the kind words and review. We really appreciate it, and look forward to serving you again in the future!
Kindest regards,
Max
Mochipan Team
JU
JurassicPanda
Faux avis
J’avais été insatisfaite de ma commande et avais laissé un avis moyen sur l’article (lui aussi moyen).. qui aujourd’hui a disparu, il n'y a que des avis 5 étoiles.
Pour une entreprise qui se revendique éthique, je trouve ça très moyen de censurer les avis 👎
Response from MochipanAug 11, 2026
Bonjour,
Merci beaucoup d’avoir pris le temps de nous signaler cela.
Tous les avis publiés sur notre site passent par un processus de vérification automatique destiné à filtrer le spam, les bots et les avis non liés à un achat réel. Une fois qu’un avis est validé et mis en ligne, nous ne le supprimons jamais.
Dans votre cas, il semble donc qu’il puisse s’agir d’un problème technique, et nous aimerions vraiment enquêter pour comprendre ce qui s’est passé.
Pouvez-vous nous écrire à [email protected] avec votre numéro de commande et le nom associé à celle‑ci ? Nous serons ravis de vérifier cela rapidement et de rétablir la situation.
Merci encore de nous tenir responsables de nos engagements en matière d’équité et de transparence. Nous espérons avoir de vos nouvelles très bientôt.
Max
Mochipan Team
===
Hi there,
Thank you so much for taking the time to bring this to our attention.
All reviews on our site go through an automated verification process that filters out spam, bots, and unverified purchases. Once a review passes that process and goes live, we never remove or censor it.
In this case, it sounds like there may have been a technical issue, and we’d really like to investigate to understand what happened.
If you could email us at [email protected] with your order number and the name on the order, we’d be happy to look into this promptly and make sure everything is set right.
Thank you again for holding us accountable to fair and transparent standards. We truly appreciate it, and we hope to hear from you soon.
Max
Mochipan Team
LM
Lauren M.
Mochipan is an exceptional company that…
Mochipan is an exceptional company that I have had the pleasure shopping with on two occasions. The sizing is inclusive and that means a lot to me. I am so used to not finding things in my size, but I don't have that problem with Mochipan! The customer service representative, Max, is incredibly professional and helpful. I was able to return a croissant jacket massively past the return due date due to a special exception. That really meant a lot to me as someone who is more on the "low income" end of the spectrum. I was able to reinvest that money back into their Love Me dress, and I am very excited to receive it when completed. The reviews from people saying they never got their order don't seem to understand how Mochipan operates. They collect the cost up front so they can fund the project, create your item, and then ship it out. You may be waiting either shorter or longer for a piece than originally estimated, due to it literally going through sample reviews and being manufactured to ship. They release a newsletter stating the progress on all preorder items and it gets sent to your email. You can also email Max with any questions you have. Honestly, the garments are very thoughtfully designed, which can be rare for alt fashion brands. They are so comfortable & pleasant to wear. Needless to say, I'm a big fan! Also, if you don't want to wait for your item to finish completion, you can ask for a refund, just read the rules & product description.
Response from MochipanJun 30, 2026
Hi Lauren,
Thanks so much for the lovely review! We really appreciate your kind words and are so glad to hear you've had such a stellar experience shopping with us.
It was my pleasure to help sort out the Croissant Jacket return for you -- and please do not hesitate to contact myself or the team if there's ever anything we can help with in the future.
With gratitude,
Max
Customer Care Leader
Mochipan Team
GO
Golden
Love Mochipan, couldn't recommend more
I’ve ordered a good large handful of items from this brand and I’ve loved every piece more and more every time I get something new. The quality I’ve always been happy with, the shipping has always gone according to what the info says. Nothing bad to say.
Response from MochipanJun 2, 2026
Hi Golden,
Thanks so much for sharing your experience! We're so glad to hear you've had such lovely experiences shopping with us. We look forward to delighting you again in the future!
Kind regards,
Max
Customer Care Leader
Mochipan
HE
Helen
Gorgeous and great quality
I was nervous about buying such an expensive item of clothing from outside of the UK but my teenage daughter was desperate for a death head hawk moth cardigan and nowhere else has anything similar. I paid for the swap protection, but I needn't have worried. The cardigan arrived 2 weeks after I placed the order. It is absolutely gorgeous and my daughter loves it. It is really good quality and well made. She says it is really warm, cosy and comfortable. It was expensive and postage to the UK (it was shipped from China) was expensive, but it was worth it as she will live in it now! I will be ordering another moth cardigan for her when it comes back in stock.
Response from MochipanMay 18, 2026
Hi Helen,
Thanks so much for your lovely review. We really appreciate the kind words, and look forward to delighting you again.
Kind regards,
Max
Customer Care Leader
Mochipan
SL
Sebastian L.
got me a moth cardigan
ordered a cardigan from them, there was a delay but i was happy to wait for it. they did offer a refund it i wanted to cancel but i didnt. was gonna right a review earlier but forgot. they are a good company and have good customer service. just keep in mind that you may be waiting a while for pre-orders but its worth it. quality is wonderful.
Response from MochipanMar 9, 2026
Hi Sebastian,
Thanks so much for the lovely review - and for your patience during that brief delay, and for your understanding throughout the pre-order process.
We're so glad to hear that your cardigan is serving you well, and please don't hesitate to let us know if we can ever improve your experience.
Kind regards,
BD
Becca D.
MochiLove
I didn't know I was looking for Mochipan til I found it. Getting to know their actual designers behind the clothes has been a privilge I didn't expect.
I own the Orchard Romper, Starry Night Crop & Starry Night short skirt. Excellent quality all around. I also have a few pre-orders expected later this year..
Basically after one purchase they caught me by the wallet
Response from MochipanMar 3, 2026
Hi Becca,
Thanks so much for the lovely review! I'm so glad to hear every piece is serving you well, and please don't hesitate to reach out to us at support if there's anything we can help with in the future.
Kindest regards,
Max
Customer Care Lead
Mochipan Team