MinebrickReviews of minebrick.com

I am satisfied with the product

Wonderful Christmas Gift!! Bought these figures for some very special people as a Christmas gift and they all loved this gift! The detail and likeness of the photos I submitted were spectacular!! Would recommend it and do it again as a gift!!

My son was very satisfied and happy with minebrick. Very creative company

So cute! It's a mini you. My boyfriend loved it!

I am very satisfied with my purchase, the product is excellent and when I needed to contact customer service after an initial silence they were really kind and present until receiving my order.

The entire service was wonderful, I would like to thank Sally for the best possible service.

I ordered one of these for my friend and it was advertised with an ugly Christmas sweater. Yet the product I received was just the “outfit” my friend was wearing in the picture I provided. In the photo my friend is wearing an ID badge (and he is dark skin) and on the product the ID badge has a white man on it. When I reached out to the company they said there’s nothing they can do about it. Extremely unhelpful, and I’m very disappointed with how they advertised one thing but give you something different. 2ND EDIT: the person I’ve been in contact with since Dec. 24th is Sandra. She was extremely rude telling me I have to “just accept” there is nothing you guys could do for me. After posting this review she said she spoke to her management team and they offer for me to pay a restocking fee and a shipping fee to fix THEIR mistake. SO FIRST- she tells me they never messed up my order. SECOND- after I told her this was false advertising she tells me there’s nothing they can do and to accept that. THIRD- I have to resort to writing a review in order to get the “management” team to hear of my case. And LASTLY- if Sandra wasn’t so rude, and offered that EVERY SIMPLE solution before going back and forth with me for DAYS- I would have jumped that the opportunity. But she left a very sour taste in my mouth for this company. I told her I would like to speak with the management team, as this is not acceptable. And I haven’t heard from her in two days. PLEASE HELP ME GET THE PROPER SOLUTION!

Honestly, feels like a scam. Placed my order on December 7th as on their website it stated if you placed it by a certain date it would arrive by Christmas. Received an email that they were having delays due to not having product. After realizing there was no way this was arriving for Christmas, I reached out for a refund but was told they couldn’t do a refund because it was already sent out to be shipped. But when I go online to track my order it says it hasn’t been shipped yet and I’m looking at receiving the product by January 29th, almost two months after ordering it! While it seems like a cute idea, I would recommend spending your money elsewhere as you most likely will never receive the product you paid for.