MinebrickReviews of minebrick.com

the customer support was transparent while asking for update and date of delivery

Absolutely brilliant! Couldn’t recommend enough.

If I could give it a lower score I would. Ordered as a gift to my husband. Paid extra for a faster turn around. At day 11 reached out to chase up why the item hadn’t shipped yet and the consultant couldn’t be more rude and disengaged. Explained shipping dates to me like I was an idiot. Then was unapologetic about the delays when I pointed out that I had paid for faster processing. Don’t waste your time or money Update: Email sent, still no reply regarding the processing time. Still no delivery date. Currently 25 days and counting.

Great, kindly and fast response

The skirt was nothing like the picture with presents on the skirt instead of pineapples which my friend would never wear. And the man came with a wrong piece so he has a lump coming out of the back of his head. I contacted them by email and they wanted over $30.00 to fix their mistake. What a joke. And I was so excited and going to get others for my others Friends. Great idea poorly executed. Left the skirt difference to artistic freedom.

Brought a custom couple set. First rendering came back and nothing looked like the photo to the point where my partner was in pants and a top rather than a dress. Faces looked nothing like us and clothes were nowhere near what we were wearing in the photo. I'd stay clear if you are planning on ordering.

I ordered a set for Valentine’s Day, when I received the preview they had only customised the heads. So I gave feedback that the clothes hadn’t been changed, and Sally said the one I had ordered only had customisable head. I asked to change it to the one with the customisable body (which was the same price, and I had paid for the option to make changes). I was told I had to pay a “restocking fee” of 22USD. Then when I got the preview of the second order it was wasn’t the same as the photo. I provided a lot of feedback for changes. I then got a second preview where only one change had been made, and was told by Sally that “We are not able  to make sure it will be the exact same as the original picture” even though that’s what they’re advertising. They do not custom design the clothes, they pick from pre designed prints which in my case was not even close. They refuse to cancel the order under false advertising and are saying I have to pay a 29.95USD “restocking” fee to cancel. Edit to update: after 30+ emails back and forth with customer service (Sally) over the past 10 days, multiple Facebook comments and messages, and a negative review on Trustpilot this was finally resolved by Amy with a full refund of both orders (and a request to remove my negative review).

The product arrived with a piece instead for another, i reached their customer service twice and i got ignored both time. The product Is good but arrived incomplete and the customer service is terrible