MinebrickReviews of minebrick.com

I have to give my service rep, Cherry, a big shoutout! She is very thorough, attentive, knowledgeable, polite and helpful! My order wouldn’t have gone through so quickly and smoothly without her assistance along each and every step! I’m grateful for her assistance and support! Because I was so satisfied with her service and your high quality products, I’ve referred two of my friends who will/had subsequently placed their orders. Your products are very creative and cute. They make great gifts! I’m sure that I will be ordering more products from you in the future for special occasions. I appreciate Cherry for all she did!

Cherry was amazing !! She helped me with everything i needed and could ask for anything better !! Thank you so so so much 5 stars !!!

great shop experience, very good the review and change feature, perfect assistance during the shipping

MineBrick Review – Misleading Product and Refusal to Resolve I was really excited to order a custom MineBrick set as a gift — it seemed like such a creative and thoughtful idea. But the experience ended up being incredibly frustrating and disappointing. The first time I ordered, I received printed boxes (as shown in their promotional photos), so I assumed that was standard. There was no indication on the site that the boxes had to be purchased separately. This time, the set arrived in plain plastic bags with no box, making it look incomplete and unpresentable as a gift. When I reached out to customer service, I was told that boxes weren’t included because I had purchased a discounted product and that my first box had only been included because I was a new customer — something never mentioned at checkout. I even offered to pay for the boxes, but they refused to print or sell them to me. Instead, they sent me links to files that were just the QR-code-based build instructions — but none of the links worked. I double-checked the original QR codes I had received, and those didn’t work either. So now I’m left with loose plastic bricks, no instructions, no packaging, and no help from their support team. What’s most frustrating is the lack of transparency and unwillingness to resolve the issue, even when I was happy to pay extra. Bottom line: the concept is great, but the execution and customer service are seriously lacking. Don’t assume what you see in the product photos is what you’ll get — and be prepared to end up with a pile of plastic in a bag, and no clear way to fix it. Update: Completely useless resolution: Lindsay 7:23 PM (25 minutes ago) to me Hello Michelle, We hope this email finds you well. Firstly, we want to extend our sincerest apologies for any dissatisfaction you may have experienced with your order. Customer satisfaction is our top priority, and we take your feedback very seriously. We understand the importance of addressing concerns promptly and finding a satisfactory resolution. As a gesture of goodwill and to assist you further, we would like to offer you a discount with 10% on your next purchase of the same product or a similar item from our website. This discount is our way of showing appreciation for your loyalty and understanding during this situation. If you are interested in taking advantage of this offer or if you have any other questions or concerns, please feel free to contact us. We are here to assist you in any way we can. Regards, Lindsay --- Michelle Arani 7:47 PM (1 minute ago) to Lindsay Thank you for your response. Unfortunately, in order to make this right - I would need to spend another $150 dollars to rebuy what I already have purchased. That doesn't seem fair.

I mistakenly approved an order prior to making a color change. I sent a note to the help email and received an immediate response. Cherry worked with me to pause production, make the change and complete the order. She was so helpful and kind, and provided exceptional customer service!

Lindsay is very helpful. She responds very quickly and clearly to my questions. Excellent customer service!

Several reps have stepped in to help answer my questions and provide notifications. The responses are prompt and consistent.

customer service is super friendly and the designs are so cute