Marci H.
I did not like the support team
I did not like the support team. In the beginning, the first 3 x’s I asked them to communicate with my PA or add test results to my file it was not added. It was very frustrating for myself as well as my PA. I could have been the odd man out but it was frustrating. Also, I had to get blood work done prior to getting medication that was not available to me via Kaiser. If Mindbloom is requiring bloodwork, they should be able to give the client a blood draw request. Instead of making the client have to figure out how to get blood work done. It was very difficult to get the requested information for the PA. The PA’s and the guides were very nice and knowledgeable The kit is amazing and well thought out and designed. The eye patch did let some light through so I had to adjust for that.
Response from MindbloomMar 10, 2025
Hi Marci, Thank you for taking the time to share your feedback. We're really sorry for the frustration you faced—especially around the delays with your lab work and the challenges coordinating with your PA. That kind of hiccup can be incredibly stressful, and it’s not the experience we want for any of our clients. You’re absolutely right—navigating lab work shouldn’t feel like a puzzle, and I appreciate you highlighting this gap. While we currently don’t issue blood draw requests, your input is invaluable as we explore ways to make the process smoother and more client-friendly. I’m glad to hear you had positive experiences with our clinicians and guides, and that you enjoyed the kit! If there’s anything more we can do, or if you have other thoughts, please don’t hesitate to reach out through our Help Center (help-center.mindbloom.com/en/). We’re always here to help! Sincerely, Alex Phillips



