Mindbloom is the largest provider of psychedelic medicine, with psychiatric clinicians facilitating more than 825,000 at-home ketamine therapy sessions per year in 37 states. Mindbloom offers ketamine therapy for a range of mental health issues, with programs that combine evidence-based medicine with coaching, content, and community. Visit our website Contact us
Mindbloom (mindbloom.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mindbloom.com
Website
mindbloom.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 7% of reviews.
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Most recent review: October 2026.
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Beware of the billing practices and good luck getting a refund
Therapists are great. easy to get ketamine at home without hassle and the therapy does work. However, they will CONTINUE to bill you. You signup for "18 sessions", then they continue to bill you monthly. Plus, no one to speak with. You speak with a bot then you are transferred to a person who can't help with cancellation. Then they say, someone ELSE will get back with you. Look closely at the policies. It's like a bad cable company who want to continue selling a product you don't want or need. Look to other companies. Likely a better policy.
EM
Erin M.
You must be very flexible to use this service
The customer service team is nice but it's hard to get communication. They apparently changed their pharmacy and are having delays. After scheduling an appointment 3 weeks out they still had to cancel it and have no idea when their pharmacy will be able to deliver. I understand things happen but they require a lot from their patients for scheduling and prep but then they don't give the same consideration. I've been trying to get an update for over a week and they still do not know anything.
SH
Shad H.
Please don't waste your money on this…
Please don't waste your money on this program. Go through an online physician to prescribe your meds. I personally went through them and had horrible experiences. Took them over a week to get medication. Then they offered me 30 dollar credit for my troubles. Laughable. Ketamine is very inexpensive. Decline bloom box. Buy a bp cuff online.
Response from MindbloomJul 21, 2025
Hi Shad,
Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
We’re sorry to hear your experience didn’t meet expectations. At Mindbloom we aim to provide safe, supportive, and timely care, and we understand how frustrating medication delays can be. Your feedback helps us identify where we can improve our coordination and communication, and we’re actively working on both.
If you have any other concerns or questions, please feel free to reach out to our Care Team directly at [email protected]. We're here to help.
Best,
Anna G.
JI
Jen I.
Terrible clinical and integration support. You're on your own.
The 'integration' guide didn't do anything and wanted to get off the call as soon as possible so she could check the box. I reached out to the clinical team with side effects and they couldn't answer many of my questions and treated it as if it wasn't a big deal. I had wildly different experiences at the same dose of injectibles, and when I expressed concern about this I was blown off.
Response from MindbloomJun 26, 2025
Hi Jeni,
Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
I'm truly sorry your interactions with your care team left you feeling unsupported especially when the program is designed to support you every step of the way. We take your concerns very seriously and are actively reviewing what happened so we can do better.
If you haven’t already, please schedule a quick check-in with your clinician so we can address your concerns directly. If you need any additional support, please reach out to us at [email protected].
Best,
Anna G.
AM
A Mindbloom C.
Ignore the stars..
My actual opinion of mindbloom is much higher. This "partnership" with trustpilot feels sleezy
Response from MindbloomMay 6, 2025
Hi Matthew,
Thanks for sharing your feedback. We’re grateful to hear that your experience with Mindbloom has been positive.
To clarify, Mindbloom does not have a partnership with TrustPilot. We invite all clients to share honest feedback through the platform so others can make informed decisions about their mental health care—and so we can continue to learn and improve.
Best,
Anna G.
JF
Julie F.
This was my first experience with…
This was my first experience with MindBloom. I really like my clinician call with Dr. Michael. I thought he was great. I received my first order and BloomBox within a week or so of the clinician call. Then I ran into some issues. My second order got lost in the mail for 5 days and I did not know where it was at and had to run to a few post offices but it wasn’t there. When I tried to contact my guide, responses were slow or no response at all. I recently had my integration call with guide and it seemed to be a waste of time for the guide and for me. I did not gain anything new or helpful from the call. My mental health feels more sensitive from when I started, I don’t know anything about my guide, and I don’t know if the cost is worth continuing the program. I wish I had a better experience but I am left feeling confused and not really supported.
Response from MindbloomApr 8, 2025
Hi Julie,
Thank you for sharing your feedback. Privacy rules prevent us from publicly discussing individual client information, so we encourage you to reach out directly through our Help Center or at [email protected] if you’d like to connect further.
We’re glad to hear you had a great experience with your clinician, but we’re sorry that parts of your journey didn’t meet your expectations. Shipping delays can be frustrating, and we understand how important it is to have timely support. While some delays are outside of our control due to courier policies, our support team is here 24/7 and always happy to help track down orders and make things right as quickly as possible.
We also hear your concerns about the support from your guide. Our guides are meant to be active, compassionate partners throughout your journey, and we want to make sure you’re working with someone who feels like the right fit. If you feel that working with a different guide might be helpful, our support team is happy to assist with that as well.
Lastly, ketamine therapy can sometimes surface unexpected emotions, and it’s completely normal to feel more sensitive during the process. We encourage you to stay connected with your care team so they can help you process anything that’s coming up. If you’d like to discuss options for additional support or guidance, please reach out to us directly—we’d love to help: help-center.mindbloom.com/en/.
Wishing you the best,
Alex Phillips
AN
Anthony
The app isn’t very easy to use and it’s…
The app isn’t very easy to use and it’s hard to get my problems solved. I ordered new medication and nothing showed up in the package. In general I can’t follow the program because it’s confusing what I should do next.
Response from MindbloomMar 11, 2025
Hi Anthony, thank you for your feedback. Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).
Our support team is here to help clients with any questions during their treatment journey, including about the process or medication shipments. Please contact us through our Help Center (help-center.mindbloom.com/en)—we’re available 24/7 and always happy to help.
Looking forward to helping you get everything sorted!
Best,
Alex Phillips
SW
Stephen W.
Three sessions
Three sessions. Nothing at all happens during the sessions. I feel better but am confused why nothing happens. They upped my dose and still nothing happened. I’m frustrated and am becoming frightened that this won’t work.
Response from MindbloomFeb 2, 2025
Hi Stephen,
Thank you for sharing your experience. It’s not uncommon for clients to experience sessions differently—some report profound effects early on, while others notice more gradual, cumulative benefits. Even during milder sessions, the medication is working behind the scenes, promoting healthy neural connections and preparing the mind and body for deeper healing.
I understand that waiting for the right dose can feel frustrating. Your consultation with your clinician is a great opportunity to explore adjustments that can optimize your experience. I also encourage you to text your guide or chat with support. You’re not alone in this process—our guides, clinicians, and support team are here to help every step of the way.
Dylan Beynon
Founder & CEO
