Mile AutoReviews of mileauto.com

Kimberly was absolutely Fantastic. She went above and beyond to help a client with a problem and she solved the problem quickly. She found a solution to a problem created by the insured.

This insurance company is awesome I never had an opportunity to have an insurance company work with you so great if you're not running the streets doing nothing crazy this is the perfect insurance company for you their stability and commitment their customer service it's outstanding I recommend my auto to everybody friends and family keep doing what you're doing it works for me and I know it will work for you y'all be blessed

We had three cars and three drivers insured, and removed one of the cars one month before our renewal. I didn't pay attention, but a couple of months later I discovered they literally doubled our premium on the two existing cars, base rate went from $35 to $65 and per-mile went from $.08 to $.14. I called to ask why and they told me I lost the 'multi-car- discount. OK, but I still have two cars insured, and the bottom-line is it costs me *more* to insure *two* cars than it did to insure *three* cars. Also, my wife was involved in anwhy accident on July 3d and I've been getting the runaround from their adjuster for two months. Not only am I getting the runaround, but he is a miserable person to work with. Very short and snotty, if his job was not specifically to screw customers on behalf of the company, he would never get any other type of customer-facing position anywhere else. Miserable, miserable human being. Plus, you have to send in odometer pictures and then an invoice generates, that always seems to be on a Friday and they automatically charge you two days later which is Sunday. There is no chance to contact them over the weekend of there is a problem. This month they only sent me a link to update the odometer for one car, the other was in the shop. I assumed they only sent me the link because they knew the other one was in the shop. Nope - upon receiving the invoice (Friday morning at 1:01AM, the second car (in the shop) was charged 1,240 miles for a total of $214.05. I had to call and managed to reach someone Friday who adjusted the invoice. Had I not been keeping a hawk-eye on my email that day I would have been charged extra money I was not prepared for, over drafting my account by about $175! Stay away from these crooks, and believe the bad reviews...

I have been insured for over 5 months, and so far it's going all well. I have comprehensive coverage and 100k+ liability coverages and on an average, I pay under $120/month. The highest I paid was the down-payment, and the lowest was like $75. I drive under 600 miles a month (7200 miles annually). Texas average is 20k annually. The best part is that I have control over how much I drive and how much I have to pay, without tracking. No other insurance providers agrees on merely odometer reading. They want to track you and judge you. Recipe for disaster - Big No! The cons are that you mandatorily pay extra $15 for convenience, odometer snapshot, etc. It's a fixed expense, and an eye-soar. So far, positive experience with customer service over both phone, mail. Also, some reviewers complain about limited time to send snapshot: they give a decent 5-6 days to send the snapshot. 2 months back, I was on a vacation, and I had communicated it to them, and they were all fine with it - they used the snapshots from the day I had used my car before departing. Who should give it a shot? Drivers interested in pay-per-mile, without telematics. Who shouldn't? Anyone who drives close to national/respective state average. Yes, expect to pay atleast 2x over what you would get elsewhere. Final thoughts: Yes, it worked for me. No claims yet.

They have severe penalties for odometer reading that is a day off. You will pay more money than any other because they count on you not knowing what day it is to make a killing. A $65 bill balloons to $307.45. Went from the cheapest promise to the most expensive insurance that I have ever paid. And I have never had a car insurance claim. Awful.

Trying to file an auto claim accident and they never answer been on hold for almost an hour and can't get through anywhere

stay away from this so called company they will ripp you off, they say you going to be saving money but its quite the opposite,if you cance ylour bank card, and get a new one, they will find the new one and charge you anyway,

Typical predatory insurance company Charges costs without disclosing them upfront like any other insurance company.We could have made a more informed decision if MileAuto had disclosed them upfront instead of hiding the costs under the contracts. Just a quick heads up on the additional fees that they won't show you upfront but will charge additionally. 1. Deposit Premium $29.00 (One-time) 2. Anti-Theft Fee $0.88 (One-time) 3. Convenience Fee $3.00 (Monthly) 4. Policy Fee $5.00 (Monthly) 5. Mileage Data Capture Fee $5.00 (Monthly) Total $107.88 (Excluding your Base rate + Pay/mile) The downpayment that they charge you in the beginning counts toward nothing. You will be charged for 1st month based your estimate. If you drive less miles than the estimate they won't refund you. But, if you drive more than the estimate they'll charge more. So, make an informed decision. Furthermore, the customer service is abysmal. The person I spoke with seemed completely disoriented, providing incorrect information, and cutting the call abruptly without resolving my issue.Now I have to wait two more days before calling on Monday and waiting another hour to speak with someone. MileAuto was the worst decision I ever made.