Mile AutoReviews of mileauto.com

Heather was absolutely amazing and kind and understanding. I needed to add my young adult to our policy and she explained everything really well. Thank you so much Heather!

the price is great! but the customer service is not great. it's actually really bad. bad enough for me to start searching for a new policy elsewhere.

I was unable to take a photo of my speedometer as per Mile Auto policy as my mechanic/ minister was not available during Easter week 2023. Tammy Johnson help me reinstate my policy and made this ordeal easier and kinder than anything I have recently experienced. This is an amazing manager who delivers 100% customer service and as a small business owner, that’s what I want and need from every business!!

Cut off my insurance saying the bank declined my payment but the bank shows no decline. Didn't even notify me before cutting me off. Then say it will be another 7 days before they can get me insured and then what? Cancel me again for another 7 days? No thanks.

Heather answered all of my questions and explained everything that I needed to know. She is very friendly and made me laugh the entire time. Its rare to find customer service as great as her these days!!! Thank you Heather 😊

What a con. They have "The Fees" that are kinda hidden and not really up front on thier quote. While only driving 530 miles a month, after these fees, that total around $25 I pay the EXACT same amount if I drive unlimited with a major carrior, and get more coverages. Don't waste your time. Its a ripoff.

Kimberly was polite from the time she picked up the phone. She asked me what could do for me. I explain to her that I wanted to add my second card to my previous policy that I just started with the company. She told me everything that she needed from me to get the process done quickly. She told me how much my current policy would Increase. Kimberly also explained the price I was paying for my charger was due to the 2nd car being added so late in the month. She explained to me that the price I’m paying for my charger only goes $10 I was like wow. Her patience is amazing I have three children and three dogs. All six of them came in the door at the same time the dogs just barking like crazy. I have three Chihuahuas, then the kids listening to TikTok Kimberly was so patient and I told her thank you so much but she is definitely an asset to your company. She has excellent customer service skills Kimberly didn’t try to over sell me anything or get me to get anything such as renters insurance. Kimberly stuck to my want and what I needed. I appreciate her and thank you Fred you did a great job hiring Kimberly because I’m going to make sure all three of my children when they get their license they’re going to get it through you all I was very amazed. The overall process over the phone was way faster than doing it on a line. That’s how quick and simple she made it thank you again, Kimberly

I spoke with Tammy, calling in as a relatively new customer, to get some detail on our billing. She was awesome! She showed me how it all works, plus gave me helpful hints on saving on future moths. I really enjoyed working with her, and your service per mile is a very fair way to charge. Thanks to you all!