Tracy
Just finished a two week trial where I…
Just finished a two week trial where I built out a massive network architecture with 6 collections and 20+spaces. Poured my heart and soul into it and make it a true masterpiece of my life, Was waiting to complete the trial to then go into paid process today and just have the benefit of the trial. Today I went into the paid version and to my absolute shock and horror, my entire masterpiece of a network is gone. I have tried for hours to get someone to respond and there is zero response which seems odd in 2026 for a tech platform in The Exponential Era of Reality. When I say I have been having heart palpitations Ive never felt any shock to my system like this ever in my life. 2 weeks and at least 60-70 hours of my life, and not a human there to say, we've got your back and we'll help you through it. A tech platform that has no support means one thing, we don't care about our customers enough to have someone on duty at all times and so we cut cost by having less people than our devoted clients actually need. Such an American way of doing things, gotta get every last cent and not have the support that actual humans need. This is why I dont deal with American companies anymore as this is normal for them but not in the UAE where I reside now. I swore Id not use U.S. companies anymore after experiencing actual care and service for the client in Dubai and here I am. Literally just had my doctor prescribe me Nitroglycerin to calm down the heart palpitations while I wait to see if any human shows up to help me and can restore my entire network. I just created my favorite thing Ive ever created and it's gone, and no one is there to care about it at all. Will probably return to Circle depending on how this goes. When you escape the U.S. you realize how these companies just want to get away with the very least and it's truly painful. Im asking one of my billionaire clients to invest in creating a competitor to this as Dubai should be leading the world in network architecture. It's 2026 and American Abandonment of their clients is a real thing. Update, a few hours later got a response and learned that they archive your network between trial and paid and never taught their AI chatbot to say that so it couldn't help me. I recovered the network thankfully and in the meantime scouted many non-U.S. options where actual client service doesnt require a huge plan, its just part of how they function because they take pride in service not extracting as much as possible for as little as possible, ie The American Way. Even in the response to this review, zero apology as the typical U.S. Operating System is to blame others. So you market me to death to do a trial and I do it and I shift to a paid plan, you have no service but a chat bot who doesn't know your system and the fault is mine as I didnt buy a big enough package to preserve my work or have the chatbot say, your network is archived and here is how to resurface it. No matter how great the tech is the OS of we sell the heck out of you and that is the end of the impressive performance is so staggering when you finally see if for what it is. I am surrounded by the richest people in the world creating the most innovating tech there is in the UAE and they dont do great client service because they have to, they do it because creating great creations and co creating with amazing humans is their foundation and that is why you feel so good here and why a platform that is supposedly the best in the world at what it does, can't hire someone off of Fivver for 5/hour to be there round the clock for a global clientele. It's baffling but it's the profit margin before true excellence. The response says it all.
Response from Mighty NetworksMar 30, 2026
Hi Tracy. This is Paulina from Mighty Networks. Thank you for taking the time to share your feedback. During the free trial, access is provided to premium features that may not be included in all plan tiers. When a lower-tier plan is selected, any content created with premium features isn’t deleted, but temporarily stored and becomes available again once you upgrade to a plan that includes those features. I can see that you’ve since upgraded to a plan that includes the premium features/content you previously had access to, and Keyla from our team is working with you directly. We’re just waiting to hear back from you in that thread to confirm everything is back up and running smoothly. If you have any additional questions in the meantime, please feel free to continue the conversation there.



