Mighty NetworksReviews of mightynetworks.com

As usual - the first line of human support at Mighty Networks was completely useless. You have to get past the bots, then the first level of untrained humans that just read off of scripts (I think they know nothing about the product) to get to someone that can possibly help. Took a week to get a simple issue addressed.

I was a Mighty networks customer for four years and spent $12,000 on their next two top-tier membership. During this time my experience with customer service issues were hit or miss… Sometimes I was provided great service and other times it was truly a negative experience overall recently I decided that all the features available to me on my plan were probably also available on another and less expensive plan. I went ahead and proceeded with the downgrade and felt confident in doing so because of the advice given to me by their “cohost“ AI it became almost immediately evident that the downgrade included much more than what was described by the AI. I reached out to customer service and after everything I had been through in the last four years, I decided it was in my best interest to leave the platform and get a refund for the nearly $1000 I paid for the downgraded plan instead of providing me with a schedule to make this happen considering I had over 1400 members on my community and needed a few days to plan the transition my community was immediately downgraded and maxed out on this space. Any connection to the UK was also blocked which meant I could not let many members of my site access the system. In addition, my user data, which is incredibly valuable as a community leader, was denied to me because downloading the data is only available to members of the plan I had been part of. This has put me in a horrible position as a community leader, and I’m unable to contact my members to inform them of the new community. I have set up in just two days in order to facilitate what we had access to prior incredibly unprofessional and thoughtless company, my community is suffering… something which they stay over and over is important to them yet they refuse my emails and AI answers everything. $12k over four years and it means nothing.

This company repeatedly billed me for a service I did not want. Over many months, I sent emails asking the billing be stopped. I got back responses asking for details I had already given. Then, I would get an email asking for a copy of the receipt of payment, which I sent. This cycle kept happening many times. I kept getting biiled. So, I then cancelled my credit card and got a new one with a different number. They continued to bill me. We continued the cycle of me asking for the billing to stop and them asking for details and the copies of receipts. I asked for a refund and they said they don't go refunds. There is no way that I have discovered to talk to a real person. Everything is email and likely AI. I am so frustrated and have been charged over $3,000. They would no star if that was possible. UPDATED BASED ON MIGHTY'S RESPONSE BELOW You will see below that Mighty said they would reach out to me to help resolve the problem. They did reach out. I sent them documentation of all payments made, including the unauthorized payments. I sent a PDF showing all the times I had tried to get them to stop billing me over many months. I once again requested a refund. Three days later, here's the response I got: Val here, checking in! You've received our most recent message about your network's status. Do you need any additional help? ​If you're all set, or if you have any follow-up questions regarding this thread, feel free to reply and we'll be happy to jump back in to keep this moving. We look forward to hearing from you! Team Mighty YES. I need further help. I need to know you will refund me for fraudulent billing and when I will get the refund. I need to be assured I will NEVER be billed again.

Mighty Networks was not only difficult to use, they hook you in through the little writing in the terms of service so that you are billed for services after you stop using them.

This company does not inform you of automatic renewals and then automatically renews your membership. They charged me $1600 for services that I had not been using, claiming that I was on an annual plan. However, their terms of use has no indicator or mention of automatically renewing the account. I was blindsided and my non-profit has no money to afford this. Do not trust this app. Find an alternative.

I’ve been a user for five years. It used to be better. They made an update to their post, comment, and notification feature that is unacceptable. When a member makes a comment under another comment, you receive a notification. However, it’s just a broken link. Mighty refuses to update. I’ve asked many times. The response I get is: this is how the message board will function at this time. I only have 40 members but even with this small number, it makes it impossible to respond to my members. I typically have 30-100 comments under a post. Because the links to comments are broken, comments are buried and impossible to find. My members hate it. Mighty is always making updates yet they refuse to create a message board that functions at the very basic level. I never write reviews and gave Mighty a few months to fix this problem. I would look elsewhere.

I’ve been using Mighty Networks to build a structured platform, investing a significant amount of time into creating various Spaces. Today, I discovered that all my work has vanished. Everything was deleted without authorization. ​The platform's features are great when they work, but a total loss of data like this is unacceptable for a professional community host. I am currently waiting for a resolution and hope their technical team can restore my content from a backup. I will update this review if the issue is resolved, but for now, I urge others to be cautious.

Just finished a two week trial where I built out a massive network architecture with 6 collections and 20+spaces. Poured my heart and soul into it and make it a true masterpiece of my life, Was waiting to complete the trial to then go into paid process today and just have the benefit of the trial. Today I went into the paid version and to my absolute shock and horror, my entire masterpiece of a network is gone. I have tried for hours to get someone to respond and there is zero response which seems odd in 2026 for a tech platform in The Exponential Era of Reality. When I say I have been having heart palpitations Ive never felt any shock to my system like this ever in my life. 2 weeks and at least 60-70 hours of my life, and not a human there to say, we've got your back and we'll help you through it. A tech platform that has no support means one thing, we don't care about our customers enough to have someone on duty at all times and so we cut cost by having less people than our devoted clients actually need. Such an American way of doing things, gotta get every last cent and not have the support that actual humans need. This is why I dont deal with American companies anymore as this is normal for them but not in the UAE where I reside now. I swore Id not use U.S. companies anymore after experiencing actual care and service for the client in Dubai and here I am. Literally just had my doctor prescribe me Nitroglycerin to calm down the heart palpitations while I wait to see if any human shows up to help me and can restore my entire network. I just created my favorite thing Ive ever created and it's gone, and no one is there to care about it at all. Will probably return to Circle depending on how this goes. When you escape the U.S. you realize how these companies just want to get away with the very least and it's truly painful. Im asking one of my billionaire clients to invest in creating a competitor to this as Dubai should be leading the world in network architecture. It's 2026 and American Abandonment of their clients is a real thing. Update, a few hours later got a response and learned that they archive your network between trial and paid and never taught their AI chatbot to say that so it couldn't help me. I recovered the network thankfully and in the meantime scouted many non-U.S. options where actual client service doesnt require a huge plan, its just part of how they function because they take pride in service not extracting as much as possible for as little as possible, ie The American Way. Even in the response to this review, zero apology as the typical U.S. Operating System is to blame others. So you market me to death to do a trial and I do it and I shift to a paid plan, you have no service but a chat bot who doesn't know your system and the fault is mine as I didnt buy a big enough package to preserve my work or have the chatbot say, your network is archived and here is how to resurface it. No matter how great the tech is the OS of we sell the heck out of you and that is the end of the impressive performance is so staggering when you finally see if for what it is. I am surrounded by the richest people in the world creating the most innovating tech there is in the UAE and they dont do great client service because they have to, they do it because creating great creations and co creating with amazing humans is their foundation and that is why you feel so good here and why a platform that is supposedly the best in the world at what it does, can't hire someone off of Fivver for 5/hour to be there round the clock for a global clientele. It's baffling but it's the profit margin before true excellence. The response says it all.