Mighty NetworksReviews of mightynetworks.com

Response from Mighty NetworksJun 18, 2024

Hi Tom, I'm Anna from the Customer Advocacy Management Team. Thank you for taking the time to leave your review and for bringing forward your concerns. What you've described is frustrating and not at all what you should have experienced as you prepare for your Network's launch, especially given the time zone challenges. I'd love to meet with you to help you prepare for your July 1st launch date and answer any other questions you might have. I've reached out to you directly via email to schedule a call. I want to assure you that creating a job posting Space in your Network is absolutely possible. We've used this miscommunication as a learning opportunity for our team to ensure we provide accurate and strategic solutions to our Hosts. In the meantime, if you'd like to explore additional solutions, here’s one that might be useful: Using the Feed feature in a Space, you can leverage highlighted hashtags to help members find specific posts, like #hiringnow or #seeking. You can also feature or pin an Article or Quick Post at the top of the Space's Feed to guide members on how they can use the Space to find or post jobs. I look forward to connecting with you and strategizing together in preparation for your Network's launch. Best, Anna Customer Advocacy Management Team

Response from Mighty NetworksMar 5, 2024

Hi Hans, Thank you for writing in. I'm sorry to hear about your experience with our customer service. That's not the level of support we aim to provide. We sincerely apologize for the inconvenience and frustration this has caused you. We strive to address all inquiries promptly and effectively, and it's disappointing to hear that we fell short in your case. Please know that your feedback is valuable to us, and we'll use it to improve our service moving forward. If you're still experiencing issues with your app, please reach out to me at [email protected] and we'll do our best to assist you as quickly as possible.

Response from Mighty NetworksFeb 14, 2024

Hi there, We're glad to hear that you've had positive interactions with our help desk staff! Regarding your feedback, we appreciate you sharing your concerns with us. 1- We understand the importance of flexibility in payment models, and we apologize for any inconvenience caused by the fixed amount requirement. We'll certainly pass your feedback along to our product team for consideration as we continue to enhance our platform. 2- Thank you for bringing this to our attention. We understand the need for hosts to have more control over the content shared within their communities. While currently, there isn't a feature to suppress specific posts, we'll take your suggestion directly to our product team as a new feature request. Your feedback is invaluable to us as we strive to improve our platform and better meet the needs of our users. If you have any further suggestions or questions, please feel free to reach out at [email protected] or by using the Host help button. We're here to help!

Response from Mighty NetworksFeb 14, 2024

Hi Sarah, Thank you for sharing your experience with us, and we truly appreciate your candid feedback. We understand your frustration regarding the delay in the rollout of the standalone/satellite course feature. We apologize for any inconvenience or disappointment this has caused. Your vision for using the platform to seamlessly lead leads into your community is valuable, and we're committed to providing the tools and features you need to achieve your goals. While we don't have an immediate solution for the standalone course feature, we're actively listening to user feedback and continuously working to improve our platform. If you have any further questions or would like to discuss your options in more detail, please don't hesitate to reach out to us at [email protected] or by using the Host help button. We're here to help and are dedicated to providing you with the best possible experience on Mighty Networks.

Response from Mighty NetworksDec 21, 2023

Hi Anna, We appreciate you taking the time to share your honest thoughts with us. We value your long-standing commitment to your site on Mighty Networks. Your insights are crucial, especially regarding our customer service, design, and user experience. We regret that some of our updates, including email communication and design changes, haven't met your expectations. Our goal is to provide effective and visually appealing tools for community leaders like you, and it seems we have areas to improve. We take your feedback seriously and are eager to discuss your specific concerns. Please feel free to contact me directly at [email protected] for a detailed conversation. Your contribution to Mighty Networks is vital, and we're dedicated to addressing your concerns to regain your trust in our platform. Looking forward to our conversation. Sincerely, Anna The Mighty Networks Team

Response from Mighty NetworksOct 3, 2023

Thank you for sharing your experience. We appreciate your feedback, and we're sorry to hear that our platform didn't meet your specific needs for Spanish lessons. Your input about the complexity of our system and access to purchased courses is valuable, and we'll take it into consideration for future improvements. We wish you success in finding the right platform for your business needs.

Response from Mighty NetworksMar 27, 2023

Hey Stephen! This is definitely not how we'd want a member like you to feel. Sounds like you have a lot of other experience – our team and I would appreciate a few minutes to chat about what you feel is clunky. Will you pop me a note at marny [at] mightynetworks [dot] com?

Response from Mighty NetworksDec 22, 2022

Hi Wellrebel, we're so sorry you found the update stressful! We did our best to overcommunicate with Hosts leading up to the changes but we know you are all so busy. We're glad you found the info you were looking for and our customer advocates are always willing to hop on a phone call to work through things with you in real time.