MidwayUSAReviews of midwayusa.com

One star only because it can't be rated zero stars. I have done tens of thousands of dollars of business with MidwayUSA over the last decade. hat all ends now. Their complete and utter disregard for the customer is appalling. They blame this pure BS no service on, wait for it, you guessed it, COVID-19! They have disconnected phones (NO phone number to contact anyone at the company in any department), they have disconnected email (no email communications, simply an auto response email blaming, yep, COVID-19 and telling you to contact them through the "contact us" link which is what generates the autoresponse email), and a "live chat" that is the most pathetic excuse for service ever. I typed all this while on a "live chat" with them. I started in the queue at number 26 in line. 43 MINUTES LATER I am asked what the issue is. I type in they have the wrong billing and shipping address on an order, does not match my account. The rep takes 7 MINUTE to respond, and I quote, "Oh, I'll look into that for you, please wait". 9 Minutes later the idiot says the order number I provided are non existent. I reply, I am looking at it in my account as we type. I then copy and paste from THEIR WEBSITE and send that to the rep in chat. The rocket scientist responds, "That is why it did not show up that way." and then, 6 minutes later, "one minute please", and then 4 minutes later, "This is currently on hold". WHich is what I called about in the first place, what I explained no less than, no exaggeration here, 37 TIMES to get them to correct THEIR ERRORS. My advice to you is avoid MidwayUSA like the black plague of the middle ages at all costs. DO NOT DO BUSINESS WITH THEM!!!

So tired of their lack of expediency when it comes to orders. It seems like small orders take two weeks, bigger dollar items arrive within the week. I'm looking else where for my shooting needs

Ordered 3 15-22 magazines. Along with everybody else my product didn’t show up for weeks. First five emails to them were auto replied about the whole COVID excuse and how all Hands were on deck trying to help. Yeah right ! I tried the live chat and I was number 174 in the queue ! Are you kidding me!?!?...Phones disconnected , auto reply emails and then when somebody actually replied email wise , they told me they can’t start an investigation into my missing package for another week !!!!!......I can’t believe this place is even in business treating customers like this !!! NEVER AGAIN

I once held this business in high regard. Unfortunately, I've been terribly disappointed! My order apparently shipped on 07/02 and it's now 07/19 and still no product. Had they strapped it to a pack mule it would have arrived a week ago. I hope things improve for this company but I won't be doing business with this company again anytime soon. Update 7/22:. Still no product

I order a front sight for a revolver several weeks ago and never received the part. At first, I got automated replies to my emails explaining how orders are delayed, the Postal Service behind and understaffed, and how they can't track their own shipments. They have spent many times the cost of the part in wasting employee time sending me BS emails. Also, I sent them a request for information on a "barrel nut wrench" for a Savage MSR-10 rifle which Savage says Midway carries. They sent me back a response that they have Savage "Barrel Nuts" which I needed. It is a shame that a company that sells gun parts has employees working for them that can't distinguish between a request for a wrench and a barrel nut. I have never had to deal with such a screwed up mess trying to get a simple issue resolved. Regards, William Young

purchased a 1000 round case of 9mm, they claim it shipped over three weeks ago, still no sign of it. no phone number to reach these people, no way of contacting them as their email is a robo response from somepne claiming to be their president. absolutely worthless, i will never buy from these people again and you shouldn't either.

I have been dealing with Midway near 40 years recently was shorted on my order been trying to get a hold of them for about a month. They will not answer phone or emails. Using Covid as excuse. I'm done I'm blocking will never deal with them again period.

Wish I Seen these reviews before ordering.Terrible experience in every aspect and still have not received my order. Buyer Beware!