MidwayUSAReviews of midwayusa.com

Purchased a fishing rod from MidwayUSA despite the negative reviews. Zero issues with purchasing or shipping. Most of the negative reviews stem from either firearm or ammo purchases I've noticed, perhaps as a buyer you should learn your states laws regarding buying those items first.

If I could give 0 starts I would. Item has been sitting at the post office for 3 weeks. Just want a refund and can’t seem to get it. Never order anything with ups innovations. You will never get the product!

Midway used to be a standout among the other online retailers due only to their shipping speed and prompt update transactions. Taking the pandemic event into consideration, their customer service and shipping has degraded into an absolutely horrible experience. Items are shipped via the cheapest route or carriers and keeps getting lost in shipping. USPS is a fail and that is a given, but online chat rep does nothing to help you except tell you to wait even longer and offer no explanation or compensation. Even the slowest online retailers out there with better prices have caught up or passed up with their inventory and delivery. I'm so disappointed.

Got my order on time too bad I received 2 of the same item,my bad, first and last time I order anything online from Midway.

Received my order but it was damaged. They shipped FP-10 lubricants in a flexible plastic bag. One of the FP-10 oil bottle (in my shipment) got over compressed causing the bottle cap and seal to leak into the shipping bag contaminating the whole shipment. I wrote to MidwayUSA twice with no response.

seems like a good American company with good product selection and inventory and very competitive prices. My problem with the company is that is ordered an item on Aug 22nd and paid $14 for 2 day shipping. The day I ordered the item I received an email telling me thank you for my business and that the item had shipped. Its now the 27th and the item is supposed to be delivered today, 5 days after placing my order. 5 days isnt 2 days. They have a long detailed reason on their shipping page explaining why orders may be received later than expected. They cite covid-19 as a cause and even hurricane Laura. My package should have been delivered 3 days before Laura hit land so that was just an excuse. I want my $14 back that I paid for 2 day delivery. Just some advice for the company, dont mislead customers by emailing them that the order has shipped when the tracking from ups shows that the item was actually shipped 3 days later than midway said it did. That is too close to being untruthful and deceptive.

Nothing but great things to say about MidwayUSA. I bought a Real Avid tool kit for $249.99. On the day I received it I noticed the price on their website was lowered to $199.99. I sent an email to customer service asking if they would be able to refund me the difference. I received an auto reply shortly after, and it explained that their customer service department was experiencing extremely heavy traffic, and that it might take several days to get back to me. They went into detail about how hard they were trying to catch up, and apologized for any delays. It only took about another 24 hours, and I was contacted by a representative who let me know that they credited me for the difference in price. I logged in to double check, and was happy to see it was indeed all taken care of. Very nice job by Midway, and they certainly earned my future business.

My first few experiences with MidwayUSA.com were bad, particularly with shipping speeds and one package getting lost in transit. Now, somehow during the pandemic they have improved their logistics so much that this is one of the very few retailers I trust, and they have become my go to for pretty much everything I normally ordered through other competitors. In these times, it's worthwhile calling this out. So kudos to Midway for improving their shipping speeds, and earning my trust.