MidwayUSAReviews of midwayusa.com

First, I have been a loyal Midway USA customer for many years. Below recently happened to me twice. Most recent, I placed an order on 7/29 to be shipped by UPS. As of 8/6/21 the order is still showing "Label Created". I contacted UPS. UPS advised me they never received the package. I contacted MidwayUSA's customer service. They say yes, that UPS has the package and it is probably sitting on a truck at UPS terminal and hasn't been scanned. WHAT? So, the blame game and finger pointing continues. No one wants to help and look into it. I haven't had this issue with other companies that ship UPS to me. I believe MidwayUSA has some serious issues. I am seriously considering taking my business elsewhere permanently.

Paid for Next Day Delivery on parts in stock. Midway USA lost my order and now tells me I have to wait 9 days before they will re-send it. UPS never received it from Midway USA. Wow, I paid for Next Day Delivery for a reason, I needed it fast. Customer service would not help me

Midway is shipping defective products. 2 months back I ordered a Frankford Arsenal inertial bullet puller. It arrived missing parts with some parts loose in the packaging. It was returned and I got a good replacement. More recently, I ordered a Lee 8 X 56R factory crimp. It arrived with the inner crimping sleeve jammed all the way up in the housing making it worthless. I got a refund (they had no replacements). Their return policy is good BUT ONE DOES NOT PURCHASE A PRODUCT IN ORDER TO RETURN IT. Their shipping department is not looking at what they are sending out. Twice within 2 months. I will think twice before going back to Midway.

I have nothing bad to say about Midway. Every purchase has been smooth and trouble free. They ship quickly via UPS and my purchases arrive on time with accurate shipping information. Prices are fair to good and service has been excellent! Midway is everything that Brownells is not!

Disappointed in the service and the way I was treated. We had a miscommunication in the order and I now have two boxes of ammo I cannot use. No discussion, no compromise, just "we can't take it back" period Will not be doing business with them again

Terrible customer service. Shop local when possible or just go somewhere else. Passed the blame on UPS and wouldn't make things right over $20 and overnight shipping. $20 is more valuable to MidwayUSA than a customer. Truly disappointed in their service.

Customer service sucks ordered primers on the 6th of July got tracking number, it is now the 15 th . Ups says they did not get from midway n midway says they have package but not enough hazmat drivers. The tell me I have to wait till 27 th before they can do anything Pure BS

My esse knives came in perfect condition on time with no problem. I would make another purchase from midway usa. They have been good.