MidwayUSAReviews of midwayusa.com

I ordered a Browning shooting pouch. The system said it was in stock and I was to get free shipping. I was then notified that the pouch was back ordered. After 3 months I received a notice that the pouch had shipped. I then saw that I was charged $9.75 for shipping. I contacted customer service and they informed me that backordered items are not eligible for free shipping. This is absolute B.S.. It was not my fault that the item got backordered after I ordered it. I even told the customer service rep that I could order it today and get free shipping. I told her I could return it and re-order it. Then she told me that I would need to pay for the return shipping. Nobody who wants to stay in the online business business treats there customers like Midway.

Customer service is TERRIBLE. Shipped me a package that USPS wouldn't deliver and refused to refund. Never buy from them again.

Terrible customer service. Sent stand box was more tape than box . Missing 2 PIECES and bolts and nuts Midway will not refund they give me run around. They losing now because I will tell everyone..update been a month ...finally got up with a woman that wad nice enough to compensate me for it but it was not from midway. 1200 spent last year .. Not even enough decency to admit and own up ..they kept passing blame on gsm Gsm is refunding me because they won't and its midway fault!!!

They have good prices and ship out fast. The only problem I had was the shipping package. Ordered over $100.00 of .22 Lead pellets. Different brands about 10 cans. They are lead, so pretty heavy and packed loose in A box with just air packets, so the cans moved around in the box and got dented up. I usually like collecting and saving the cans when empty. Just A little disappointed in the care they used packing my items up.

Customer service?prices and shipping should be a zero rating but it’s not an option. Not sure how this shut show is still in business! Search the net about them before purchasing! Sure wish I had. They have a 2 star average for good reason

Midway Arkansas UPS refuses to deliver to my residence and just throws boxes on my property 1,000 feet from my house. I have found packages in the snow, rain, and in the weeds that have been there for days. The driver and terminal manager make up excuses not to deliver saying the truck can’t turn around in a clear driveway of non obstruction and just are very untruthful and lack professional integrity. FedEx and other carriers have no issues getting to my house but UPS just treats some customers like 2nd class citizens. These guys are beyond horrible and the mystery is why they don’t want to keep customers. I’ve complained at least 15 times in 8 months and will never use UPS services again.

TERRIBLE CUSTOMER SERVICE!!! Called in with a problem on their site that caused a $200 jump in price; the supervisor kept giving useless apologies and ultimately said there was a problem but that they weren't going to do anything about it. The supervisor stated that there was management above him, but refused to let me talk to anyone about the issue.

I have been buying my reloading supplies and gun parts from Midway USA for over 30 years. In fact last night one of the very first items I ever bought from them broke. It was a reloading press. Lee said it could not be repaired but Midway looked up the repair parts right away and shipped them out the same day. They did not try to sell me a new press. I think they're integrity is great and if you learn how to use the system and open an account, it can be pleasant experience for you too.