Micro CenterReviews of microcenter.com

They sold me a protection plan for the laptop I purchased specifically saying that should my laptop break for any reason, I could come in and get it replaced. Well, it broke. When I took in to get replaced, suddenly it's a repair plan and I have to leave it for weeks to be repaired, and if they cant repair it, THEN they will give me a card for store credit so I can buy a new laptop. Thats not ok. What if I can only afford to get a lesser laptop due to pricing or inventroy availability? What am I supposed to do about my remote work that requires me to have a laptop to work? There was so much wrong about the interaction, including a manager telling me how the item was sold to me when he wasn't there, and doesnt actually know what was said at all. Yet he felt confident telling ME what happened, as if he sold me the protection plan himself. The arrogance and disrespect was too much. I left my laptop to be repaired, they OWE me that much, but I will never shop there again for as long as I live. I tried hard to support a physical location but now, quite frankly, I don't care if the entire company goes belly up.

Sadly, I thought I found my favorite computer store but the person who is supposed to fix my PC spoke to me with attitude as if I work for him. He told me either wait 5 to 9 days or go pick up the piece from Brooklyn. I told him I would order it from Amazon and have it drop off tomorrow. He told me to cancel my order After three days waiting and paying my transportation, I ended up picking it up. The person who contacted me didn’t want to give his name. Apparently, somebody was going to call the cops on them last week so it’s not the first time they show poor customer service.

I have had good luck with Micro Center. I’ve purchased two or three laptops from them one I used MacBook and a couple of new laptops. I can’t say I have had any problems per se, so I haven’t tested their customer service but thus far as it been quite happy. I may be buying a refurbished MacBook Pro from Mike or Center and will send an update with that experience. I formally built and sold clone computers. Micro Center seems like that kind of place. I will say I find it hard to believe they would have such poor customer service ratings given their history and dedication to tech people.

Mark w worker in Sterling Heights the micro center by Oakland mall great service, and fixed my pc right in front of me 10/10

Gave them a PC, they said it needed a new psu, it came back with a dead 8tb segate barracuda drive which worked perfectly before being given to them. With new psu installed computer keeps blue screening. Good store, sh!tty service center.

went in to get my laptop screen reconnected, as it had come off when i dropped the laptop. i told them this, and that it didnt need hardware repair i just didn't trust myself to put it back myself. they "took it to the back" and then came back and told me they actually needed to order a part to repair it, and that it would be done in a week. three weeks pass, I call them to ask whats going on, they put me on hold to pull it out of the queue and check and then tell me theyre still waiting on the part to come in. fifteen minutes later they called to say that actually, turns out the screen just needed to be reconnected so i could come pick it up. I was still charged full repair cost 💀 screw these guys

I took my 2in1 laptop in to get the broken hinges repaired. A month later it was done, except the tablet function didn't work. They took it back and again after another month I discovered the touch screen in tablet mode quits working after 5 minutes. Worst service ever. They have no clue what their doing.

On 3/23 my wife went to do a return , basically returning a gaming labtop that I purchased from microcenter . I have indeed purchased 4 labtops within the last 30 days , and have exchanged them either due to thermals , performance not what it was advertised or reviewed or defective unit . Last purchase was a msi Titan 18hx , when spending 5k on gaming labtop , which is a very expensive investment you have to be 100 percent about the product your buying . My biggest concern today isn’t the fact they were upset because I swapped the device , my two major concerns are one the way the General manager approached her asking her what happened ?? And his tone and his approach , he stated that he wouldn’t be able to do any more returns due his loss of money from a financial side , which we did anyways because it was within the return period , as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops , as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn’t care . I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options , and where to shop . Their listed specs don’t match what their vendors send them and that is a problem . For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn’t not . Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes . That isn’t the consumer fault that’s their fault . Also their open box items are stated that they are open box , meaning that a customer purchased them and returned them which now is an open box which isn’t the case for their open box policy . Their open box could mean they opened the unit for repair , or faulty screen which in that case should be listed as refurbished or reconditioned . I’m already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife . This is by far the most poor service I have ever acknowledged in my entire retail career .