Allie H.
Zero stars
I never review but feel compelled to spread the word, even if it saves one person from headache. DO NOT BUY HERE. Be warned!!! They claim to be foundation-based and respectful but I have only been met with disrespect and miscommunication that’s resulted in huge loss. Loose settings, horrible customer service and zero transparency. Don’t fall for the lower prices! You get what you pay for! I upgraded my black moissonites to diamonds and was promised I could use the original amount toward the diamonds. After paying the full amount and being told I could get refunded for the black moissonites since they didn’t have them at the time of pick-up, I was met with a she-said she-said and the associate (who is apparently a manager) lied about saying she told me I could get a refund. I am absolutely sick over losing my money and even more sick over the fact she lied. Also, when I went to pick up my ring, I said my name, she handed me the bag and said “have a good day”! I stood there and asked if she needed payment today. I literally could have just said a name and walked out. Your jewelry is not safe here. Horrible operation. Take your money elsewhere and support other local companies. **As you can see from other reviews, they are quick to have an excuse and never take fault. It’s always the clients fault. You want to give your money to a company that’s never on your side? Think wisely.. your future wife will be wearing this the rest of her life.**
Response from MiaDonnaAug 16, 2023
Hello Allie, I am so sorry that you are unhappy with the service you received. I am the Sales Director at MiaDonna and I personally worked with you to replace your side stones. We never do an upgrade on Moissanite stones which is why I never mentioned doing an upgrade, we were replacing your side stones for lab grown diamonds. I quoted you for the new stones and setting fee which I greatly discounted as you were a repeat customer. We generally take payment upfront but you asked if you could pay on pick up which I agreed to. Unfortunately, I was not working when you picked up your ring and your original moissanite stones had not at that point been returned by the jeweler. The assistant manager informed you that she had requested the stones be returned and in the event that the stones were chipped or lost we would discuss crediting you for these. She did not say we would credit you for the stones if they were returned in perfect condition. I apologize if you misunderstood as I understand that $300 is a lot of money. We take the security of our customer's rings very seriously. Every piece of jewelry is safely locked in our safe until pick up. Hannah had personally worked with you and your fiance so recognized you which is why she gave you your ring. In the future, if you decide you want to do something with your loose stones please reach out and we will work with our jeweler to get a reduced setting fee for you.