MiaDonnaReviews of miadonna.com

I want to start by saying that I spent months researching ethical jewelers before choosing MiaDonna. The mission resonated with me, the reviews were strong, and I felt confident enough to spend nearly $5,000 across two purchases. That trust made this experience all the more disappointing. The ring arrived, and it was perfect, but it did not fit my partner. No issue there -- sizing is hard to get right online, and MiaDonna advertises free resizing up to one size above or below. I reached out to begin that process. What I was not prepared for was learning that the ring I purchased is a "new style" for MiaDonna, and that due to its thickness and channel-set stones, they are not certain it can be resized at all. None of this is disclosed anywhere in the product listing or description. There is no note that the ring is a new design, no caveat on the free resizing policy for certain styles, nothing. To find out whether a resize is even possible, I am expected to pay hundreds of dollars out of pocket to ship the ring back for evaluation. Best case, the resize works and I absorb the shipping cost. Worst case, I pay to ship a $2,400 ring back and forth and receive it in the same condition it arrived, still not fitting. The customer service representative I worked with was kind and clearly doing her best within the constraints she was given. This is not about her. This is about a policy that was not disclosed at purchase and a situation that puts the entire financial risk on the customer. I will be taking the ring to a local jeweler for an independent evaluation. I will not be purchasing from MiaDonna again. If you value transparency in your jewelry buying experience, I'd encourage you to ask pointed questions about resizing policies before purchasing -- especially for newer styles.

I am buying a replacement engagement ring because mine was lost. We bought from MiaDonna in 2016, and I love the jewelry. But customer service has always been kind of meh. I get so many advertisements from them…at least one each day. But they hardly communicate about the progress of your order. The ring was purchased on October 31, and I have received one email saying that the jewelers were starting to make the order on November 7, and nothing else since then. Today is November 21. It is obvious that there is an automated system that sends the update emails, rather than an actual customer service representative who is taking care of communicating with customers. If that is not the case, then the communication and updates feel very impersonal and automated. Additionally, after losing a stone in my wedding band last year, MiaDonna told me that I would need to buy an entire new ring because there wasn’t enough material to fix it (The ring was sent in, with me, Donna for over a month, and eventually sent back to me unfixed). I’ve just been irritated with the way that they seem to push their product sales, but then they don’t seem to care about their customers’ actual experience.

The box arrived quickly and it was very neat to look at the rings and see what one would look like in person. However, the rings were very different sizes and i was able to even try on half of them because they were so small. I would have gladly waited longer for a box with all rings in my size.

It was fine. I gave MiaDonna a ton of money and they sent me a ring. Since then, about 3 weeks ago, I have attempted to unsubscribe from emails a half dozen times and this is my third time "rating the experience" in hopes that it will end.

My fiance ordered my engagement ring through them and after proposing we noticed it was a bit big. We actually went to the store and tried on rings and the woman we worked with sized my finger after our appointment when I was swollen from trying on rings. She didn't adjust for what my finger would be like once the swelling went down, and I didn't know to ask her to. It was a huge hassle to send it all the way to their offices in New York to get it fixed, where you pay the shipping, so we just kept a slightly big ring. Also, the white gold has already started to fade into gold after only one year. Then, I ordered a wedding band from them as a part of a set and it doesn't fit with my engagement ring. I tried to contact them to get it sorted out, but they are slow to respond. They donate and contribute to great causes, but I'm honestly not sure I would shop here again if I did it over. Go somewhere else that has lab diamonds.

The ring, packaging and everything I got are perfect and that's the only reason it's not 1 star. First off they shipped it 2 day air and it took 4 days to arrive. Not necessarily their fault but the problem came about when I had to leave the state for work and missed the delivery by about 30 minutes. They require an adult signature and block you from making changes to your delivery options. You have to call miadonna to make changes and it's not free. $15 later and I have the ring headed to a family members house nearby who made special arrangements to be home for the delivery. This time the address is wrong. I have never used E or W on the address before. Some how UPS defaulted it to W or the miadonna rep guessed. That address does not exist so it could not be delivered. Again I had to call miadonna but could not get a person on the phone. I left a message requesting a call back that I never got. Their phone system does not say they are closed or state operating hours so I tried many times to get some one on the phone over 3 days (before and after work, too busy during). After leaving another message stating how mad I was that I would not have my ring in time for my return home and the proposal I had planned was ruined, I finally got a call back. I got it held and had to drive an hour and a half round trip to go get the ring. A lot of frustration could have been saved if they simply stated their hours and time zone. I would have known when to call. They need a better phone system and some way for customers to changing delivery options more easily.

I was really excited to order from MiaDonna because 1) I was looking for an ethical diamond jeweler, and 2) one with more styles than the site where we had ordered my engagement ring. I found a wedding band that I absolutely loved, and was excited to received it in the mail. However, when I tried it on, I noticed that one gem was crooked. I reached out to ask if it could be sent back and adjusted, and the response I got was that the crooked nature would be "expected" with the style. This was a surprise to me as there was no disclaimer on the site for this style saying that could be the case. The visual online also did not indicate that this style would be crooked, as it is perceived to be a linear design. Customer service decided to take it back and readjust the ring. I asked them to cover the shipping costs, and they were hesitant, but did it anyway. A few weeks later, I received the adjusted ring, and I had the same issue - one crooked stone. Again, I reached out, and they said that this was a common outcome of the design of the ring, and said I was unable to return the ring as it was past my 30-day window, even though the ring was defected when I first received it. I was pretty disappointed by this policy as the quality of customer service was lower than expected given the price I had paid for this ring. After much back-and-forth, they offered to remake the ring completely, which I reluctantly did because I didn't have a choice - or, I lose the money I paid for the ring. This meant another trip to the post office and paying for postage and insurance. When I asked for the reimbursement for the postage and insurance again, I received push back, to which I reiterated that this issue was the same as the first time, so why couldn't I reimbursed for it? Eventually, they gave in. What was most frustrating about this whole experience was how customer service put the fault on ME, when I was merely pointing out a flaw in the product. I don't think that this is good practice by any stretch for any company, especially since the final product that I received was ultimately flawless. Which, is what I should expect the first time around! I don't want to purchase from MiaDonna again despite the beautiful range of designs because of this experience. I would have rated 1-star, but gave it 2 since the third time's a charm, and my ring is finally perfectly built.

We fell in love with the quality of the rings and the work being done in Africa. Great experience when I flew in with my Fiance and chose the options. The sales person that we originally saw was great and attentive but, no longer works there. Not a great experience ordering the ring. Poor verbal communication once I placed my order. Customer service and connection was missing. Many innacurate emails sent to me which made the process confusing. UPS originally lost my package. We never got the diamond earrings we were promised when we went to the showroom. They were supposed to come with the purchase of the ring.