MiaDonnaReviews of miadonna.com

The ring came out absolutely beautiful. And the process was super easy. The one thing I wish they did a better job about, is the communication throughout building the ring. It took about 20 days for the the build and ship it but there was very little communication which left me feeling uneasy.

Justine your customer service rep was so helpful, efficient, knowledgeable and went beyond to help me. I am so thankful for making my first experience with Mia Donna such a good one. I will def come back.

Good but some stuff slipped through the cracks. Mia Donna is amazing — their rings, the quality, the people in their customer service team, the fact they’re a B corp, and more. However, perhaps the most important thing, my ring itself, was a problem. First, their website allowed me to place an incorrect band size order (I wanted an 8.25 and was allowed to order that online, but the ring I chose doesn’t have that option). This took a few days to correct with some emails and phone calls, and finally it was explained to me by a manager on a call that the company they order those particular bands from (Elysium) doesn’t make quarter sizes. Womp. To remedy this, they quickly shipped me a sample 8.5 ring for sizing, to see if it would fit — and it actually was the right size I needed. Delighted, I ordered the ring I wanted, and, while it took 3+ weeks to make and ship, it was worth the wait. Except…when I opened the package, it was the wrong ring, despite the fact that it had supposedly passed a “quality check” at Mia Donna’s showroom. But it seemed that the ring maybe had missed the quality check because it was not what I even ordered. Their customer service team tried to make it right; but alas, they could not ship me the new band in time for my wedding. I decided to keep the band they sent me by accident, as I actually don’t mind it at all, I quite like it. But this was a definite multi-level fail. I’m willing to support them in the future and give them another try, and their customer service team gets an A+ for effort. But failing to catch this error (or prevent it in a custom made-to-order ring…is just kind of unacceptable from a business standpoint. Anyhow, here’s to sunnier days and I hope that their company succeeds as it grows and refines their ability to deliver what was ordered.

Very helpful and responsive. The replicas were nice but lacked descriptions in the packet

I fell in love with the Eden Wedding Set and knew that it was the ring it was the one for me! I first ordered a ring sizer as I wasn't sure what my current ring size is. About 2 weeks after I ordered I hadn't received the sizer, so I sent an email requesting an update on when I might expect it to ship out and learned that the order was somehow overlooked but was sent out that day. That was fine, a little disappointed and a little worrisome about future orders that an order could be overlooked. The representative was very apologetic and their reply read as sincere. I got the ring sizer a couple days later and ordered the wedding set. After a couple weeks I hadn't received any updates after the automatic order confirmation at the time of purchase. I sent an email to request an update of when my order might ship out and explained the issue with the previous order as I just wanted to make sure that this order was not overlooked as well. The response reiterated the timeframe stated on the website of 10-15 business days and what day it would be shipped by according to that timeframe. The response read as a generic, copy-paste kind of reply and did not really reassure me about the status of the order. It may be helpful to customers and the business to have a system to email customers with an automated message when the order has been started by the jeweler. I don't spend $2400 everyday and the anticipation/suspense left me feeling rather anxious.

Nice to try rings at home for free, but the selection is limited. I’d be nice to have a wider selection to try on at home

I did see that try and home rings would be an average size, but I wasn’t thinking they’d be so small. They were pretty and I am glad I got to see them in person, I just wish I could’ve seen something closer to my size.

Overall the service is great. Not only this time but in previous ones. This time I just experienced a 3 different people service due to several reasons such us one person quitting, other was not working some days so I end up talking and expressing my needs and urgency from overseas with 3 different people. Still, all of them were very nice and helped me. In addition, they promise to send me an additional box (one ring per box) but it didn't happen. Both rings were sent after getting fixed and cleaned inside the same box. At least this one was new as I requested.