MiaDonnaReviews of miadonna.com

Response from MiaDonnaJul 23, 2024

Hello Amy, We are so sorry to hear that you were dissatisfied with the service you received. We totally understand the frustration with the delay you encountered with your ring We have recently moved to a new casting house and unfortunately, we had a number of our packages held for a period of time in customs. We had not encountered this situation before and customs refused to give us a date that the packages were going to be released. Sadly many of our orders were affected and we can only apologize that yours was one of those. I can only apologize that a solution was not offered to you at the time.

Response from MiaDonnaJun 19, 2024

Hello Chris, we are delighted to hear your wife loves her MiaDonna ring. Thank you so much for taking the time to let us know and we look forward to working with you in the future.

Response from MiaDonnaJun 15, 2024

Hello Nicola, we are sorry to hear that we missed your deadline and understand how frustrating this was for you. We had initially been told that our orders had been shipped so we assumed orders were going to be processed within our timeline only to be told that they had been held in customs. We have never experienced our goods being held so this was very unusual for us and we honestly did not expect them to be held as long as they were. Once we received your ring we noticed that the head was slightly higher than we normally set the ring and did not want to ship to Italy for you to be unhappy with the ring so we got our jeweler to lower it. I understand this added to our usual 15-day deadline and we can only apologize for that. We do quote 15 business days but obviously, due to factors out of our control, we were unable to get it to you on time. Please accept our apology.

Response from MiaDonnaJun 12, 2024

Thank you so much Logan for your review. We are delighted you were happy with the service and product you received. We are sure your fiancée loves her beautiful engagement ring and eternity band.

Response from MiaDonnaJun 12, 2024

Hello Justin, we completely understand your frustration with the delay we encountered regarding your order. As you were aware during the setting process, the casting house saw that there was porosity in the metal and had to remake your ring. Unfortunately, when this happens there is nothing we can do about it and the entire ring needs to be remade. We did expedite the remake but unfortunately, we had an issue with customs once shipped. All of our packages were held for over 10 days. This is very unusual and a situation we had not encountered before. Sadly we just had to wait for them to be released. We can only apologize and hope you accept the discount we gave you on the ring and the upgrade to free overnight shipping as a thank you for your patience and understanding. We hope your wife loved her beautiful new ring.

Response from MiaDonnaApr 23, 2024

Thank you so much, Austin. We are delighted you love your ring and that you were happy with your experience. We appreciate you choosing MiaDonna.

Response from MiaDonnaMar 8, 2024

Thank you Daniel for your wonderful review. We are delighted you loved both the product and service you received. Thank you so much for choosing MiaDonna and congratulations on your engagement.

Response from MiaDonnaOct 12, 2023

Thank you so much Eshana for your wonderful review. We appreciate you being a loyal MiaDonna customer and are delighted you love our rings. Enjoy wearing your beautiful rings.