MiaDonnaReviews of miadonna.com

I had an awesome experience with Miadonna. They were very responsive and accommodating to the custom ring design I was going for. I would highly recommend them to anyone looking for custom jewelry.

I used the try on at home service to have an idea of what rings I may be interested in. So many styles to choose from & they were so beautiful! Customer service was excellent, fast shipping, and quick response time!!

Good but some stuff slipped through the cracks. Mia Donna is amazing — their rings, the quality, the people in their customer service team, the fact they’re a B corp, and more. However, perhaps the most important thing, my ring itself, was a problem. First, their website allowed me to place an incorrect band size order (I wanted an 8.25 and was allowed to order that online, but the ring I chose doesn’t have that option). This took a few days to correct with some emails and phone calls, and finally it was explained to me by a manager on a call that the company they order those particular bands from (Elysium) doesn’t make quarter sizes. Womp. To remedy this, they quickly shipped me a sample 8.5 ring for sizing, to see if it would fit — and it actually was the right size I needed. Delighted, I ordered the ring I wanted, and, while it took 3+ weeks to make and ship, it was worth the wait. Except…when I opened the package, it was the wrong ring, despite the fact that it had supposedly passed a “quality check” at Mia Donna’s showroom. But it seemed that the ring maybe had missed the quality check because it was not what I even ordered. Their customer service team tried to make it right; but alas, they could not ship me the new band in time for my wedding. I decided to keep the band they sent me by accident, as I actually don’t mind it at all, I quite like it. But this was a definite multi-level fail. I’m willing to support them in the future and give them another try, and their customer service team gets an A+ for effort. But failing to catch this error (or prevent it in a custom made-to-order ring…is just kind of unacceptable from a business standpoint. Anyhow, here’s to sunnier days and I hope that their company succeeds as it grows and refines their ability to deliver what was ordered.

Every experience at MiaDonna has been wonderful - friendly, attentive staff, beautiful items, and excellent prices.

I love my sapphire and diamond ring. As always the work is grogeous. Customer service is always very friendly, quick to respond and helpful. I love that I can purchase quality jewelry that is lab grown and from a company with fantastic service.

Beautiful ring my finance is very happy

I had planned around the 15 day time frame and because of quality control issues it wasn't going to work. So I emailed MiaDonna directly and they made it work for me and the quality is still excellent!

Excellent service, speedy communication, beautiful, high quality jewelery and excellent to work with. Would recommend, 5/5 stars.