Metropolitan ShuttleReviews of metropolitanshuttle.com

AWFUL!! Metropolitan Shuttle changed our bus the day before our event and then sent a driver who did not speak a word of English. This was compounded by the fact that he got lost and then was unable to follow directions. Metro Shuttle single-handedly ruined our event as guests were not picked up at the right time and when finally dropped off, were late and in the wrong place! Absolutely terrible service, find ANY other vendor.

Ben with Metropolitan Shuttle has been so helpful and flexible with our shuttle needs. Our group was happy with the size and comfort of the shuttle for our 2 hour round trip to Tucson and back to Phoenix. Thank you all for your service, we will definitely be using Metropolitan Shuttle again in the future

Professional, good communication, courteous drivers. Great for the office part!

The whole experience from beginning to end was easy. I felt like the company cared about my experience and went above and beyond to ensure we had an excellent trip on our shuttle bus. I highly recommend Metropolitan Shuttle. I will use them again for sure!

Service Rep James G was great and very helpful! Driver, Richard was amazing and very courteous.

VERY EASY POSITIVE EXPERIENCE. THEY HAVE A PROFESSIONAL HELPFUL STAFF. MADE FOR A RELAXING ENJOYABLE DAY.

Our quote was fair and the booking was easy and straightforward. But the 5 stars is for Foster, the driver. He was early at both pick up times and he had to navigate through heavily congested tourist areas and did so quickly and efficiently. Great, great driver.

I hate to say this, but I had a VERY bad experience with this company. We were looking for a shuttle company to work with long term over the next year or so for about 50 events we had coming up in the San Antonio area. I am an Event Marketing Manager and have been in the industry for well over 25 years and worked with hundreds of transportation companies but have never had an experience like this. There was a mistake with our date, which I know happens, but we figured it out 24 hours in advance of when they had us scheduled. I had to tell them 4 different times that we did not need the shuttle for the date they had it and it wasn't until about 6 hours before the time/date they had it scheduled that they finally cancelled it. They refused to refund any of our money, even though they had ample time to cancel and make it right and knew we were looking to work with them long term. Extremely disappointed as I was looking forward to working with them on all our upcoming events. I will be sharing my experience with colleagues I know in the industry and telling them to steer clear of this company as well as on social media and in the event marketing/planning organizations I belong to. Their customer service is horrendous. Addendum: In their reply to me they mention that they gave me a refund. I did NOT receive any refund. I was offered a discount for a future purchase, but was told I would not receive a refund, so I am not sure what they are referring to. They also imply that I gave them the incorrect date, but I'm still not 100% sure that is true as it was submitted via the form on their website and they did not provide me with any of the information they actually received. Yes, they had the incorrect date on the contract they created and that I signed. I missed that, admittedly so, but we realized the mistake 24 hours before their reservation, plenty of time to cancel what they had. You would think they would have worked with me a little more knowing the future potential. That was not the case.