Metropolitan Shuttle is listed under Auto Parts & Wheels in Silver Spring, Maryland.
Metropolitan Shuttle (metropolitanshuttle.com) has 314 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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314 approved reviews, newest moderated first
Kathleen P.
Showed up late in a bus not contracted for and much too large for our needs or the ability to travel to the sites given in the pre-trip itinerary. Have gotten the worst customer service possible = NONE! My calls, and emails have gone unanswered/unrecognized and they apparently feel fine about billing me for a trip never taken! Would not recommend to ANYONE!
Teresa M.
Our experience was great.
Maria B.
excellent costumer service.
Premaco I.
Very easy to work with. Driver was awesome!
Mr. G.
Booking was smooth and professional. The driver was courteous, professional and accommodating. I'd hire this company again!
CATHERINE S.
Road conditions were horrible but our driver got us safely to our destination!
Dominique
James G. saved the day with his above and beyond customer service!! Our firm booked a trip to Napa with another transportation company that went out of business the day before our scheduled event. I called a number of transportation companies in The Bay Area and no one was able to get a bus out to us in time. I called Metropolitan at 9:45 AM on the morning of the event and James was able to get a bus to us for our scheduled 10:30 AM departure. He was not only kind and courteous but incredibly sympathetic to our situation. We will 100% be using Metropolitan again because of James.
Rob W.
The whole booking process went smoothly from beginning to end. Communication was good, and MS was accessible by phone. The bus driver showed up on time (actually was early), for both the outgoing and return legs of the trip. The driver was professional and nice, and even called later in the night to let us know someone had left some cash on the bus. I would recommend.