Metropolitan ShuttleReviews of metropolitanshuttle.com

I worked with this company to arrange transportation for a corporate outing. At first all seemed well. We got the quote, paid in full and confirmed that we were booked and had "confirmation" that we were in the books. I emailed the rep. the week prior to the outing to make sure that everything was still confirmed and that we would not need to do anything else before they picked us up. I got another "confirmation" and "I'll send you the driver details the day before". I never received the driver details to I tried to email the rep the day of the trip to get the information. No response. I called. No response. I called the main line and no matter what option I selected it went to voicemail. I finally resorted to the after-hours number even though it was almost 10:00am. Finally a representative picked up. She was helpful in finding the confirmation for our payment but in that also found that no bus was scheduled to pick up. It was our pickup time, and no one was on the way. I got transferred to dispatch and their response was "I don't know why I don't see you on the schedule". All of the people in our group had to get last minute Ubers for a trip that was over an hour. DO NOT USE THIS COMPANY. Pay the extra amount to go with another one.

We used them in October, November 2023 and January 2024 in Albuquerque, New Mexico. They outsource or contract local buses in Albuquerque. October and November no issues but in January there was no notification that our driver was going to be late. The driver was not there as promised, contracted and paid for in full, with a mandatory gratuity. Metropolitan Shuttle office in MD has personal cell phones and emails. Local drivers are also given personal cell phone of the person who is the contact for the event that hired the bus. Our event was very time specific and when calling their base office trying to confirm if our bus was going to show we got nowhere with dispatch and the emergency line. They showed up 30 minutes late. After our event I contacted the main office explaining we had to pay extra to the facility that we were renting due to the delay of the bus driver, and I asked how they were going to address this for us. Nothing. I kept following up since we had to pay extra for their delay. After several emails I requested to receive a refund of the mandatory gratuity I never ever got a response from them. To this date May 6, 2024, they have never responded back, huge disappointment in their customer service and resolving issues. I would not have used them again but we had paid in full our bus service with them in February 2024 already so I could not look elsewhere.

40 STRANDED in Dallas, Texas Do not use this company. Metropolitan Shuttle was scheduled to take a group of 40 on a Soul Food and Black History Tour and DID NOT SHOW UP. The services were scheduled, confirmed and paid for. Metropolitan Shuttle refused to return or take calls (even hanging multiple times) in the days leading up to the event. Metropolitan Shuttle then went radio silent after resurfacing long enough to collect payment that was close to DOUBLE the original quote. On the day of the tour after a long delay, Metropolitan Shuttle finally took a call that explained the bus was “on the way” but did not provide arrival time. If you were driving down central expressway in Dallas, Texas of the day of the tour, you would have seen FORTY would-be passengers waiting on a Metropolitan Shuttle bus that NEVER came. It’s clear that despite being paid for the services that were previously confirmed, Metropolitan Shuttle had ZERO intentions of ever showing up. Please AVOID using this company. Advice to Metropolitan Shuttle: If for some reason, you’ve double booked or got a better bid for your services, be honest and upfront with your customer to allow them to make adjustments instead of going dark, collecting for the services then going dark again only to leave customers literally stranded.

We booked Metropolitan Shuttle for a week for the IMTS 2022 trade show in Chicago, what a nightmare for our guests, late to pick up both at hotel and McCormick place. Drivers didn't know where to go. You would think that the drivers would be familiar with such major locations and how traffic is in the city of Chicago. We will not use or recommend this service to anyone needing such services, I've sent two emails to the sales rep and as of today no reply. Does anyone think this is good customer service?

Do NOT use metropolitan shuttles. I reserved a large shuttle bus to transport my wedding guests to and from the hotels to the wedding venue. Our driver was extremely late, didn’t know the names of the hotels he was going to, lied about his location, and was very difficult to communicate with. Most of our guests had to find and pay for their own rides to the venue so they wouldn’t be late. Even with all the wiggle room we scheduled, we ultimately had to delay our ceremony by 30 minutes. And unfortunately that was just the start of it. We had two return trips scheduled from the venue back to the hotels. For the first trip back at 10pm, he was nowhere to be found. He would not answer his phone, and was eventually found sleeping in the bus. My dad (the father of the bride) missed 45 minutes of the reception trying to reach him, and then eventually helping him turn the bus around. He was not a capable driver and the few guests he transported did not feel comfortable. I have tried multiple times to contact the company to discuss these issues, and they haven’t responded to any of my emails or phone calls. I’ve never written a poor review for a company before, but feel so strongly about recommending AGAINST this company so others don’t suffer the same terrible service.

Service was the worst service I've ever had in my whole entire life bad company to do business with.

My daughter rented a bus for her wedding. We had 50 people that were coming in from out of town. 4 days before the wedding they called her to tell her they had no bus for her. That it broke down and they didn't have a replacement. What kind of a shuttle company first of all, doesn't make sure their vehicles are running well and are safe for their passengers. Secondly, why wouldn't they have a spare available in the event something like that happened. Thirdly, why couldn't they get it repaired before the wedding. They didn't even try to help her find another place. My daughter had to scramble to find another place and on top of that had to pay $500 more. I do not recommend this place at all.

Metropolitan Shuttle was great at responding quickly to my request for a quote, providing me with the driver's information and being sure to arrive on time. Unfortunately where it all fell apart is when the driver arrived with a charter bus and not the 13 person van that was on my contract as the charter bus could not fit on the curvy roads. This left us with our wedding guests stuck at the parking area and family members having to shuttle guests. I have reached out to Metropolitan Shuttle to discuss the issue and request a refund since they DID NOT provide us with a service of which I paid in full and NO ONE is returning calls or emails. This is a poor way to run a business....take customer's money, don't provide a service and don't return calls!!!