Metropolitan ShuttleReviews of metropolitanshuttle.com

We were impressed with the professionalism of Metropolitan Shuttle Service from beginning to end. The shuttle arrived in a timely manner. In fact, early so the driver could sanitize it. He was courteous and attentive to the needs of Senior Citizens. Although it was a holiday weekend the driver was able to get is to our destination on time. The only problem was the air conditioning on the shuttle was not operating correctly. Thank you for your service.

Hello Again, This is an update to my initial review. After waiting for to hear back from the company after a month and a half. They finally did the right thing and refunded back our money and for that I would like to update my review stars to a 4.5 star. Hello, First let me start by saying my experience on the bus ride was absolutely horrible. We were to depart at 10 am. I called him at 9:56 am to see where he was and I was told he was in traffic on 95 and he was 2miles away. His 2miles turned into arriving an hour and half late at 11:30 am. When arriving he had no knowledge of the destination. And had an attitude about it. Being really belligerent about it all. Upon boarding the bus you seen the filth of it all. The floors and the seats were messy with dirt, and grass and hair as if the bus just came back from the park. With what the previous group left some of their belongings in the overhead. Cleary Your Bus was NOT CLEANED FROM THE PREVIOUS TRIP. The evidence was clear of that. Then the stench of it all the odor coming from the bus was just ridiculous. None of the overhead lights worked nor did any of the power outlets worked. When all the issues were brought to Sean's attention he said he doesn't know how to work them or it doesn't work. Then the nerve of it all is when we noticed he had his dog on the bus . Really! A dog in a bag. Some passengers are allergic to pet hairs etc. the dog should have NEVER been on the bus. Most importantly should have been cleared with the group prior. We dealt with this inconvenience the whole 2hr ride down. The group was confused. We spent Damn near $2,000 for what was supposed to be a luxury coach bus that turned out to be a disaster the Bus from HELL with a driver with a jacked up attitude. Where is/was the professionalism. No appologies, Comforting words nothing. When re-boarding the bus for the return trip. After loading the lower bus. We boarded the bus and before even stepping up on the bus the smell hit you first it was worse than before. We mentioned it to Sean. His exact words were who cares,close the door, don't sit back there and don't use the bathroom. Excuse me??? What did you say? He repeated it. Got in his seat and started to drive. To me those actions and words were saying deal with it. I don't care about your complaints enjoy the ride and get over it. WE paid for amenities and to be able to sit were we want to sit. Hell we even paid to give his sorry ass a non deserving tip. Unacceptable, the whole experience was very, very unacceptable. When arriving back from this ordeal we unloaded the bottom of the bus but didn't finish getting things off the bus. Before we were able to get back on the bus he pulled off. Huh? Never asked if we were done did you get everything no contact at all with anyone. He closed the doors underneath the bus and before I knew he was gone. I had to call him to tell him I wasn't finished getting my things off the bus. He told me...... I'm up the street walk up here I'll park here. Excuse me Sir, I will not walk 2blks up to grab my things and carry those items back 2blks. Go around the block so I can retrieve my items. What's wrong with you. Your Organization/ Company Needs to do better as a Business. Your services were nothing like the brochure that you portrayed it to be. The absolute total opposite. There needs to be some type of accommodation for the experience this group has endured. We spent $1,895.00 with his tip included. That's alot of money for what we experienced. We probably would have received a better experience on a Yellow Bus. It was so unprofessional, unacceptable and unexpected coming from what your reviews Reported. The driver wasn't even in uniform. Fake Reviews. No stars deserved for our experience. Sent from Yahoo Mail on Android

This is an updated review, Ben addressed our issues head-on, and gave us a full refund for the bus ride that we experienced. Because of the great customer service I have given a 4-star review because for me customer service is everything. Thanks, Ben. We are all satisfied. We booked this company for a family trip. My first point of contact was Elena, she was nice and responsive. I chose it based on the reviews, well they lied. The bus was disgusting, the driver's attitude was disgusting, we paid nearly $2000, for a dirty, bus, nothing worked, on the bus, the driver was late, an hour and a half. The bathroom was dirty and disgusting it looked as if someone else had just booked the bus, and they never cleaned it, It was disgusting, and the smell was outrageous when bought to the driver's attention. His name was Sean, he was rude and basically told us to deal with it. STAY AWAY FROM THEM!! You've been warned. #Keepingitreal with you.

The shuttle was on time and got us everywhere we need to go when I requested it! I did find that the team lacked a bit of customer service though, as the driver was not particularly friendly in dealing with me (I think it was mostly a language barrier issue though so it is hard to delineate if this is correctible). Overall the trip we booked was a success though.

Good service. Good driver. Would like an easier and efficient itinerary to communicate.

On time, great equipment, good operators. This was a great experience.

Overall good experience with booking and our driver. The bus was old and in need of maintenance.

The whole process of getting a quote and discussing the specific needs of our trip as well as answering specific questions was all great! Our driver was awesome and our pickup/drop off was very, very smooth for having our outing in a very busy city on game day! The only reason this is not a 5-Star is because the bathroom was not sufficiently cleaned from a previous trip and there was a pretty bad smell.