MetroPCSReviews of metropcs.com

Jesus is the best employee ever he answered any questions I had. The popsocket Jesus sold me it works great.

I have been able to use my for maybe one hour in 14 days there not just incompetent there criminal likeT- mobile Everytime I come home carrier info deletes so I have to use TextNow to make all my calls and messages there free and it works better than MetroPCS

Switched service over to Metro. The phone was supposed to be free. The case was included and if you received any govt benefits you get a credit towards 3 months of service. Sounds good right? Well.....first of all METRO DOESN'T give that credit the apply for a govt subsidiaries (I'm CERTAIN they get also get paid for applying for this credit and they then jack your bill up to highest plan to give you that credit so you aren't really saving anything they are just filling their pockets. It should be against the law for a company to apply for govt benefits without telling you. That's how they suck you in. So if you already are receiving anything with the govt this totally screws it all up. I receive help from EBB for my home internet and metro took that credit without even telling me. So if I got a free phone, 30$ for service. What u think I walked out paying? $132 so please tell me what was $132. And secondly when I figured out what you did and you called both corporate and ebb number and they told you I had to fix this this made the store nervous because this is how I found out they stole my info and created a whole new account on ebb govt website. I had to have that new number to get back into my account. Scam. and do not give these crooks ur social security number.

The service itself was fine until I decided to switch to another provider. It was difficult to find basic info like the account number in their app. It was impossible to confirm the cancellation and once I switched services I could no longer access their app to remove my credit card from their system. That feels like a scammy company that makes it difficult to cancel and sells your information. No chat or phone agent to try and help at least get my credit card info removed from their system

Unable (and unwilling) to fix technical issues, just keep saying it needs 72 more hours.... Managers do not keep their word on refunds. I joined in 2009 and just left...will never go back. What a disappointment.

Went in to buy a new phone and keep my number. Got home and the old phone started ringing. Come to find out they had issued a new line on the old number. All that after spending one hour at the store while being the only customers at arrival time because the employee decided to also help at the same time two customers who got there after us. Had you call customer regarding the new line we never requested only to get a rude representative who barely spoke English and kept saying 'again ' whenever I was asking for clarification. It is not bad enough these companies outsource our jobs but then we have to deal with not understanding the staff and getting unprofessional service.

Horrible Customer Service. They employ people who aren't trained and are unable to even help with processing payments. Took me two days of trying to pay my bill through their App. When that didn't work I called customer service. And that was unacceptable, they haven't a clue. Finally after many calls, no supervisor available...I was told they were merging systems and that's why my payment wasn't going through🤷 Could've saved me the Hassel & just told me.

My go to location is Milford, OH. Each time I have visited the store, I've had the opportunity to be served by a gentleman named Mike. He has always taken the time to assist with services, products and tech support. Never had become inpatient with my many questions. It's nice to be greeted by someone like Mike, who was welcoming and a willingness to help. No matter how much time it took. Thank you for being there and for your great service.