Merrill EdgeReviews of merrilledge.com

My life was hacked - BoA did the absolute wrong thing and it allowed the hackers to open 3 (not 1, not 2 but 3) Merrill Edge accounts without my permission. They moved all my money from my checking and savings accounts into these ME accounts in 5 mins. I got lucky that I blocked before the hackers could remove the money but I had to spend a month, and finally get a reporter involved, before ME would move my funds fully back and close the accounts. No one follows up, no one has a clue what is going on, etc. I had to spend my time, 6 visits in the bank, finding a supv to finally help in some ways tho not all, etc before this happened. They essentially were stealing my money and saying "under review" but never giving me any info, asking qs, etc. Then I get 3 letters saying they reviewed my accounts and were closed when they looked - no acknowledgement that they were closed and never should have been opened in the first place, not one apology, just attitude as if I did something wrong v. being the victim/survivor. I would NEVER open an account with these people!

If you rely on timely tax documents, think twice before opening an account here. I still haven't received my 1099 form. I visited the branch, called the tax department and. no one had answers. They couldn't even say when it would be issued or sent. That level of disorganization shocked me, especially from a company owned by BOFA. You time matters. Your tax reporting matters. Don't waste either one here. That's why more people are moving to FifthHeaven. They handle all tax matters without the back and forth so you are never stuck when it's time to withdraw or report. With them you don't just invest, you stay in control.

They direct deposit my money into the wrong account. Called them along with my bank which is chase. Chase didn’t see anything pending and don’t have records of no transactions pending. Called Merrill back they kept saying they direct deposit ACH deposit. Horrible service if u ask me. I recommend now using them they are the worse. It even was supposed to be emergency funds. File on 5/13. A week already has passed still nothing. To whoever they directly deposited it too. You have been blessed hope u enjoy every cent.

Merrill Edge has delayed distribution of my deceased mother’s account for over a year. When there were document complications, they did not reach out to us, to make us aware of the complications. They have lost documents, claimed they did not receive other documents, and kicked documents back for any little corrective issue they can find. Their employees are clueless and give conflicting information. They put you on hold for 20 minutes and still don’t understand what is going on with the account, when they come back. They never follow up, in the timeframe stated for follow up. They have been using these funds for their own benefit, profiting from their bureaucratic failings, which suggests it is intentional. Once this issue is finally resolve, they will never see a cent from me, my family, or friends.

Closed out roth ira without permission. Took taxes out while having no income or gains....

One week for a check to clear!!! In that time the market went up. I told them I wanted to just close everything out, but they had to wait for the check to clear. Not sure why. I originally tried doing the transfer online but for some reason it was not going through, this was even after a consultant walked me through it. The Merril Edge sales person is at B of A once a week. It makes perfect sense that these two awful institutions would pair up. Bank of America is awful too. They have ZERO personal service.

Merrill Lynch is an awful company! Blocked my IRA for no reason whatsoever, no explanation or justification. Been with them and Bank of America for 15 years and this is how I’m treated. Stay away!!

I HATE Merrill Lynch Edge!!!! They tell you what you can and can't buy on the stock market. I want to buy anything related to Bitcoin. I can't even buy MicroStrategy without some warning and this company is in the SP500. I can't even buy a publicly traded ETF that buys companies that buy Bitcoin. This is the worst brokerage on the planet. The website is very outdated. Screw this platform. Just go with Robinhood. Merrill Lynch can kiss my ass. They won't let you buy Bitcoin ETFs but they will let you buy a triple leverage short ETF. This company sucks so bad. The best move I ever made was moving out of Merrill. Oh and by the way they closed an account without my permission.