Merrill EdgeReviews of merrilledge.com

My husband and I have had accounts with Merrill for many years. Because my husband is now in memory care, he has been unable to interact with Merrill. In spite of dealing with a local representative, who has submitted all kinds of supporting documentation on his behalf to their legal department, I have been unable to access his account. The last issue has involved my having to prove my identity. Communication between the local representative, the Merrill legal department and me has been atrocious or nonexistent. It is now late October and I have been dealing with this hoop jumping nightmare since March with no resolution. I got the impression that the local representative had pretty much given up and told me to contact the legal department myself, which I did. The person I spoke with was very rude and talked over me. She sent me an email requesting that I click on an attachment telling me what they needed. I couldn’t open the attachment, which was the final straw. I will be transferring the accounts to my financial advisor to invest. Hopefully, I won’t have to face another boondoggle situation. I’m not sure how they stay in business.

ganet spring really did a great job in getting my whole funds back after the hassel

Stay far from them, I wouldn’t be paid if Cele__Stial__Drifts had not helped. Be advised!

Have been with them for 40 years and have a large account. Tried converting the account to a trust. It’s been the conversion from hell. I decided to transfer the account to Schwab. This process has been just as bad. I spent untold hours on the phone and writing to them. Every person I’ve talked to lies. Their customer service is atrocious. Anyone contemplating on opening up a account with them, should not ever do so. Waitress

Worst experience ever. Wanted to open an account to move a considerable amount of money into it, and the new customer set up process has been terrible. Almost two months of trying to set it up. Phone calls after very long hold times, to be told what to do next, and I repeat to ensure I do exactly what they said for me to do...then do it, and someone else comes back and asks for something different. Absolutely terrible experience.

At first, my experience with this platform seemed very positive, and I honestly believed I had found a reliable place to invest. The registration process was straightforward, the website looked professional, and the account manager was friendly and responsive whenever I had questions. My initial investment appeared to perform well, and within a short time my account balance showed encouraging profits. Watching the numbers increase gave me confidence, and I was even considering investing more because everything appeared to be going smoothly. Unfortunately, the situation changed completely when I decided it was time to withdraw some of my earnings. Instead of processing my request, the company suddenly informed me that I needed to pay several unexpected fees before any funds could be released. These charges were never clearly explained when I signed up, and every time I questioned them, another requirement seemed to appear. It felt like there was always a new excuse to delay the withdrawal process. I reached out to customer support multiple times hoping they would clarify the situation or provide a realistic solution, but the responses were slow, vague, and ultimately unhelpful. Rather than resolving my concerns, they kept repeating the same information without addressing why these surprise fees kept appearing. After weeks of frustration and failed attempts to access my own money, I started looking for other options. That was when I found fixthewrong, and their guidance made a significant difference. They carefully reviewed my situation, explained the available steps, and supported me throughout the recovery process. Thanks to their assistance, I was eventually able to recover my money, something I had almost given up hope of achieving. Looking back, I wish I had done more research before trusting this platform with my investment. A strong start and promising profits can create a false sense of security, but the real test comes when you try to withdraw your funds. If unexpected fees suddenly appear and customer support cannot provide clear answers or meaningful assistance, it should be treated as a serious warning sign. My experience taught me to be much more cautious, and I encourage anyone considering a similar platform to research thoroughly, remain vigilant, and avoid ignoring red flags, especially when it comes to withdrawing their own money.

My retirement account got moved over to Merrill. I wanted to make a small purchase on Aptera and they blocked me from trading. I don't need a freaking nanny, if you want to give a warning it is a risky buy, then say so, but give me the option to decide if I want to take that risk. I am tired of the Authoritarian non-sense.

This has to be the worst company to do business with. My father passed away he had some investments with these people they gave us their runaround we needed to do this we needed to do that and it was such a bunch of BS it was pathetic. These people are very unprofessional. They don't have one person handling in your account they have tons of people that's why things got so screwed up. And then when you go in everybody knows your business instead of dealing with one person you have to deal with five or six other different people not a way to do business especially when it comes to your investments. I would not recommend this company for nothing they are the worst ever. Very rude no one knows what the other hands doing. I suggest you invest elsewhere anyplace but Merrill ledge I'm serious people consumer beware it's a nightmare to get your money they don't mind taking it but they sure don't like to pay you back. Do it at your own risk. I can now lay my father to rest after 13 months of dealing with these people 13 months spending money that we didn't have to on this and on that crazy ,crazy experience. We're thinking about suing them.