Merrill EdgeReviews of merrilledge.com

I recently moved my account from Merrill Edge to Schwab after being with Merrill for some time. I don't want to bash Merrill because I think there is probably a client for whom their model works very well. If you have significant assets and want professional wealth management, Merrill may be a very good fit. My experience, however, was as someone managing my own portfolio, and that's where I ultimately found the platform lacking. For a self-directed investor who wants detailed and thorough tools, I found the system somewhat clunky. I also experienced enough outages and delays in portfolio information that it became frustrating. The research and analysis tools weren't as comprehensive as I would have liked, and several requests for follow-up simply never materialized. Ultimately, I decided there were better platforms for the way I invest. I've since moved to Schwab. I wouldn't say Schwab is perfect either, but so far it has been a step up for me. Most importantly, when I contact my customer service advisor, my calls are returned within a reasonable amount of time. That matters. Merrill may be a great fit for someone looking for professional management. But if you're managing your own account and want more detailed tools, research and responsive support, I would recommend looking at other platforms and deciding which one best fits the way you invest. For now, Schwab has my business.

They recently started rolling out a new “Account Holdings” page format. It is not better at all. Instead of being able to see all of the columns for a security on my screen, I only see a couple of columns at a time. VERY frustrating. I’ve been with Merrill Edge for 6+ years and this is the first time the’ve made a mistake like this. I will give them some time to correct this. If they don’t then I will start to move funds out.

After dropping a serious chunk of change with this company, all I got in return was a whirlwind of frustration and financial stress. Trying to get my money out of these clowns was like pulling teeth- endless delays, sketchy excuses, and their customer service? a total joke. They promised smooth sailing and reliable support, but it was all a pack of lies. Honestly, I'm so done with their nonsense. Now, I'm rolling with echelonis elitus, and let me tell you, they're the real deal. Their top-tier offerings are pushing me to hit that seven-figure mark every month. if you want dependable, look no further - they've got my back, unlike those jokers on this platform.

1. Abysmal customer service. Be prepared to get the runaround and unclear answers. Be prepared to wait on the phone. 2. User unfriendly trading platform. When was it last updated? Never. 2 stars because it could be worse.

Been trying to open a Merrill self-directed IRA for a month! Run around after run around. Love BofA but they need to fix this! Put most of my retirement portfolio into Fidelity, which took me like 15 pleasant minutes to open online. Only want Merrill for BofA integration anyway, but I'm done! You can get them on the phone but then they act like they have no relation to Bank of America!

I used to love Merrill Edge. I had a person that would contact me every month or so to see if I had questions or needed to chat. He left a couple years ago and I have no one to contact now. Numerous calls to the 2 numbers on my account page all failed. I need help with an RMD, but no email to contact either. What am I supposed to do - other than move my money to someplace I can get assistance!

Filled in the online form to request a wire transfer out of my CMA account. No money was moved. No way to contact them except via the phone number and 45 minutes on hold and no answer, all to do a simple wire transfer. May have to close my CMA account with this level of incompetence.

Merrill Edge's cash sweep program is not only pathetic, since you won't make any money from it while they remove your funds from the account, BUT more importantly it will cause trading violations on your account. When there SHOULD BE enough money in your account to make Day Trades, you will find yourself being warned about Free Riding Violations, when should have had settled money in the account. Merrill has at these times removed your money to their Cash Sweep program where they make money from your money, and they will not even listen to you trying to point out to them that you did not want this, and there should in fact be thousands of settled dollars in your account. They are either too stupid or too belligerent to accept that they are causing these violations, where none should be. If you attempt to contact them, they will insist this is not the case, and isn't happening, when it is happening. That is how stupid their advisors are. Merrill Edge are gaslighting us all. Naturally, you will get ban/violation for 90 days, for having done nothing wrong!