Merrill EdgeReviews of merrilledge.com

I have been with Merrill Edge for 6 years. My first incident happened when they transferred my Valic retirement to Bank of America Merrill Edge. They lost it. Yes, that is correct. They actually lost it. I spent many many months and lost hours dealing with them. Almost a year later-------it showed up. I should have walked away then. But I clearly like punishment so I set up custodial accounts for my children. When I tried to set up an external checking account for my daughter to put money into her Merrill Edge brokerage account. They lost that paperwork too. Over and over. After 2 months, and again, many long hours and time wasted, I get Patsy, for the second time. Lying that she has never dealt with my account before when she is the person I talked with 2 months earlier. I have records and can't mistake her voice or poor customer service bs anywhere. I have a voicemail recording from her saying one thing and Merrill Edge telling me she left a completely different message. My daughter is still unable to put money into her brokerage account. Patsy said to just give her a few more days......I'm still waiting. My TD Ameritrade account is wonderful. We are all switching.

Merrill Edge is unable to answer the phone as I have been on hold for 65+ minutes. The same thing happened last week. I have better things to do than wait on hold for a 5 minute transaction. Suggest you look to some other platform for your holdings - I have been with Merrill for more than 5 years - it has never been this bad!

Transferring your account from merrilledge is a painful process. They doesn't transfer my residual money, they keep on saying it will take 2 weeks, 5-7 days, every Thursday to transfer my residual money, they are giving lot of hard time and very unprofessional talks over the phone by representative. Their attitude is very rash and uncaring.

Very reliable trading platform! After joining with it, I have seen some improvement in my trading.

I just found out that Merrill is changing their policy on sub $5 stocks. Starting August 2018 you can no longer buy them and in Sept you will no longer be able to sell them. I inquired as to why, the main reason is to protect us uninformed customers. I guess we are to stupid to make our own investment decisions. As a long term Merrill customer I was never asked or consulted as to how this is going to affect my long range plans. As a Bank of America stock holder I am doubly outraged as I know we will lose clients. I no longer feel like a valued customer.

Good 1: Free trades for clients with accounts of 50k+. Good 2: Clients with BoA accts can shift money between Merrill and BoA seamlessly. Bad 1: Their website is poorly organised, non-intuitive, difficult to find anything. Bad 2: Their trading platform is not user friendly. Was never able to get the software to shake hands with my computer. Have to maintain another brokerage to use their trading platform. Bad 3: Their research data section is weak. Fidelity is a far better website for that. Bad 4: Very difficult to arrange face time with any reps, because they are present at so few BoA branches, and where they are present, are rarely in.