Merrill EdgeReviews of merrilledge.com

They are either completely incompetent or criminals. I think the latter is correct. I have tried three times to submit notarized documents to them. I called them in advance asking for instructions each time and followed them to the letter. Each time I submitted the documents I was told they were incorrect even though I followed their instructions. I am now handling this with a lawyer. Never, ever use Merrill Edge!

I received horrible service. Over a month ago i asked for my account to be transferred and i furnished all proof they needed and they kept refusing to transfer my account and it took forever to sell mutual funds which takes seconds to sell and then they did not transfer for weeks and required several calls. They then held back $75 so the account was not closed and they disabled my online access. They refused to transfer that last amount and send by email a closing statement. This firm is awful and I would never use them again. They act like the assets you have invested belong to them, not you. After saying they would send a closing statement to my B of A account they now say they will not they are mailing it and it will be 10 days until i receive it at an address I was going to change and not cannot change until i received the statement. They made a simple sale and transfer two day normal action into over a month long, more than a month. Horrible! I cannot say enough how horrible they were.

Account access was suspended without prior notice or detailed reasoning.

unlike other competitors like etrade, it is clear this firm merrill edge does not invest in making a pleasant user interface AT ALL. Every time i go to their main login webpage, trying to use the saved password, it says you are locked out, reset your password.

Horrible experience!!!!! Prior to my mother's death, I went online and made sure she had me listed as her beneficiary. After her death the beneficiary magically disappeared. This was the only matter I then needed to have her will probated. After receiving the court document I emailed the documents to Merrill. They claimed they could not read the notary stamp. After much ado they accepted that. Moving on to the next step which was supposed to be with a financial advisor, more documents were required. The customer service (Jyoti)agent assured me I would receive a check in 7 to 10 business days. The next day the customer service agent calls me to say I need to speak to a financial advisor. She would never admit her lack of knowledge regarding what she told me the previous day. The financial advisor proceeded to inform me there were 3 accounts that had been invested, and I would need to agree over a recorded line that they could be liquidated. Each time I would say I only agree to the estimated amount on a recorded line. I do not trust this company at all!!! He says the check will take 2 days in the distribution department at which time it could be losing value. I should expect a check in 5 days after that.

To put it bluntly, this is a terrible website, and you will not be compensated, Atal. The primary issue has been the inability to withdraw. It was the best choice I ever made to give Good merit, a try They do pay.

I travelled overseas a week ago and was going to do some stock trading, but because my phone doesnt work here , they kept asking to send a confirmation code to my phone , I never once received a code, and kept trying several times, but NEVER got a code,but I had requested that all confirmation codes be sent to my email yet they kept telling me they'd be sending it to my phone.... which apparently does not work here in scandinavia but there is NOT a single place that gives you an emal contact for Merrill Edge. As a result this company locked my account and the only number to call is one that can ONLY be called to from within the United States, There is NO number to call from oveseas and there is NO email to contact them . I still have two weeks here in Europe and have not been able to BUY or SELL stocks and will be loosing money because I am with Merrill Edge, a company that DOES not have communication with its customers. Upon returning I will be requesting financial restitution for everything I have lost because of this.Shame on Merrill Edge for NOT communicating AT ALL . This HAS to be fixed NOW

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