Merrill EdgeReviews of merrilledge.com

My husband and I have had accounts with Merrill for many years. Because my husband is now in memory care, he has been unable to interact with Merrill. In spite of dealing with a local representative, who has submitted all kinds of supporting documentation on his behalf to their legal department, I have been unable to access his account. The last issue has involved my having to prove my identity. Communication between the local representative, the Merrill legal department and me has been atrocious or nonexistent. It is now late October and I have been dealing with this hoop jumping nightmare since March with no resolution. I got the impression that the local representative had pretty much given up and told me to contact the legal department myself, which I did. The person I spoke with was very rude and talked over me. She sent me an email requesting that I click on an attachment telling me what they needed. I couldn’t open the attachment, which was the final straw. I will be transferring the accounts to my financial advisor to invest. Hopefully, I won’t have to face another boondoggle situation. I’m not sure how they stay in business.

ganet spring really did a great job in getting my whole funds back after the hassel

Stay far from them, I wouldn’t be paid if Cele__Stial__Drifts had not helped. Be advised!

Have been with them for 40 years and have a large account. Tried converting the account to a trust. It’s been the conversion from hell. I decided to transfer the account to Schwab. This process has been just as bad. I spent untold hours on the phone and writing to them. Every person I’ve talked to lies. Their customer service is atrocious. Anyone contemplating on opening up a account with them, should not ever do so. Waitress

I recently moved my account from Merrill Edge to Schwab after being with Merrill for some time. I don't want to bash Merrill because I think there is probably a client for whom their model works very well. If you have significant assets and want professional wealth management, Merrill may be a very good fit. My experience, however, was as someone managing my own portfolio, and that's where I ultimately found the platform lacking. For a self-directed investor who wants detailed and thorough tools, I found the system somewhat clunky. I also experienced enough outages and delays in portfolio information that it became frustrating. The research and analysis tools weren't as comprehensive as I would have liked, and several requests for follow-up simply never materialized. Ultimately, I decided there were better platforms for the way I invest. I've since moved to Schwab. I wouldn't say Schwab is perfect either, but so far it has been a step up for me. Most importantly, when I contact my customer service advisor, my calls are returned within a reasonable amount of time. That matters. Merrill may be a great fit for someone looking for professional management. But if you're managing your own account and want more detailed tools, research and responsive support, I would recommend looking at other platforms and deciding which one best fits the way you invest. For now, Schwab has my business.

Worst experience ever. Wanted to open an account to move a considerable amount of money into it, and the new customer set up process has been terrible. Almost two months of trying to set it up. Phone calls after very long hold times, to be told what to do next, and I repeat to ensure I do exactly what they said for me to do...then do it, and someone else comes back and asks for something different. Absolutely terrible experience.

At first, my experience with this platform seemed very positive, and I honestly believed I had found a reliable place to invest. The registration process was straightforward, the website looked professional, and the account manager was friendly and responsive whenever I had questions. My initial investment appeared to perform well, and within a short time my account balance showed encouraging profits. Watching the numbers increase gave me confidence, and I was even considering investing more because everything appeared to be going smoothly. Unfortunately, the situation changed completely when I decided it was time to withdraw some of my earnings. Instead of processing my request, the company suddenly informed me that I needed to pay several unexpected fees before any funds could be released. These charges were never clearly explained when I signed up, and every time I questioned them, another requirement seemed to appear. It felt like there was always a new excuse to delay the withdrawal process. I reached out to customer support multiple times hoping they would clarify the situation or provide a realistic solution, but the responses were slow, vague, and ultimately unhelpful. Rather than resolving my concerns, they kept repeating the same information without addressing why these surprise fees kept appearing. After weeks of frustration and failed attempts to access my own money, I started looking for other options. That was when I found fixthewrong, and their guidance made a significant difference. They carefully reviewed my situation, explained the available steps, and supported me throughout the recovery process. Thanks to their assistance, I was eventually able to recover my money, something I had almost given up hope of achieving. Looking back, I wish I had done more research before trusting this platform with my investment. A strong start and promising profits can create a false sense of security, but the real test comes when you try to withdraw your funds. If unexpected fees suddenly appear and customer support cannot provide clear answers or meaningful assistance, it should be treated as a serious warning sign. My experience taught me to be much more cautious, and I encourage anyone considering a similar platform to research thoroughly, remain vigilant, and avoid ignoring red flags, especially when it comes to withdrawing their own money.

They recently started rolling out a new “Account Holdings” page format. It is not better at all. Instead of being able to see all of the columns for a security on my screen, I only see a couple of columns at a time. VERY frustrating. I’ve been with Merrill Edge for 6+ years and this is the first time the’ve made a mistake like this. I will give them some time to correct this. If they don’t then I will start to move funds out.