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Merrill Edge (merrilledge.com) has 126 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Investments & Wealth · Hollywood, Florida
Excellent
Investments & Wealth · Orlando, Florida
Excellent
Investments & Wealth · Ponte Vedra, Florida
Excellent
Investments & Wealth · BOYNTON BEACH, Florida
Excellent
126 approved reviews, newest moderated first
calvin K.
Merrill Edge's customer service experience has been extremely disappointing! Their lack of follow-up and inefficiency in handling even the simplest tasks required three separate phone calls to "possibly" resolve the issue. As a result of this unacceptable service, I have made the decision to liquidate all my accounts and take my business elsewhere. Save yourself the trouble and find a new brokerage / bank.
Michele H.
We had an IRA account with Merrill for almost 20 years. We recently opened a second brokerage account at Merrill. They held our domestic funds transfer for a week. We had access to our funds for two days, then they locked the account. After a month of phone calls and face-to-face contact, they finally unlocked our account. This was hours after we mentioned we were contacting a lawyer. All of this occurred between 11/13/24 to 12/18/24. We could do no trading, so lost money. Also, we had taken a disbursement (to help us during the loss of our home and belongings during Helene). We were unable to replace that money within the 60-day window of opportunity. This affects our taxes and medical insurance premium. Obviously, we immediately moved our accounts to another brokerage firm. We highly caution anyone who is considering using Merrill Edge brokerage services.
Allan K.
One hour on hold waiting for a representative. Finally gave up.
Octavio S.
This place requires you to put 100k in order to open up a HYSA. If you try and withdraw ANY money your account gets frozen. Mine got got frozen for THREE months. Had to call numerous times. Showed several forms identification and even met with the VP to get my account sorted out. Even after all of that every time I try to wire money out to the SAME account with my name on it which should take hours at the most takes days and anyone knows who plays the stock market that by the time you get your money that opportunity is gone. Also they charge $30 for a same day which is fine but it NEVER happens same day. The fastest it's happened is 3 days and 5 phone calls. These people hold your money hostage.
Tom P.
Bad news the place calls me up out of the blue saying I owe them my life the guys a loser don't no what he's talking about that bring back better for u lol any one who sees this be advised he will make up stories call u in future say u owe him loser
Prameela
After five days of trying to log in, the team was unable to fix the issue. I think opening a Merrilledge account is the worst decision ever. I sense the Merrilledge IT staff acting like they're from the 1980s or 1990s. How can we comprehend that the tech staff spent more than five days unable to fix the log-in issue? I dont have words to say.
Cito T.
SCREW YOU MERRIL EDGE!!!! You’re bottom feeding scammers that can’t run a proper option trading platform. Constant lags and no real time. HOPE YIU DISAPPEAR!!! scammers
brad S.
Tried to transfer money and take my mother’s name off of the account after she passed away. Spoke to 6 people and they still didn’t get it right. My daughter was a beneficiary, they charged her to get the money. After she got it, they wired 3 cents to her, which cost her $15. They have no clue what their doing