Nellie
Okay so I had received a pink slip in…
Okay so I received a pink slip in the mail regarding my “no lapse in warranty coverage” I just got my car less than a month ago. Great condition but used. So when I seen the pink slip I thought omg I have a warranty my car is a 2010 let me hop on that. I give the number a call on the slip and I spoke to a person by the name of Austin he asked me for the mileage on my car then stated he'd have to see if my car can be covered by a manager. He came back to the phone and said my car can only be covered for 4 years and that I’d need to pay 179 for 18 months and my car will be cover and I’ll need to pay the deductible of 100 and I can get my car fixed. The deal sounded good but it got fishy when I said I’ll do some research and get back to him definitely was rude and pushy stating “I have already gone over the Policy with you what else do you need to know” 5 minute call turned in to a 40 minute call because everytime I stated that I’d give a call back after I do research he insisted that he’d stay on the phone and wait. I went to there website and he said the company has been around for 5 years and on the site they had a Facebook, X(twitter), and Instagram and I didn’t not see customer engagement on none of them. He then tells me it’s “only 25 dollars to start then you’d need to pay the reset by the 21st.” “ if you don’t get the coverage know than I’ll have to decline it because your car might be broke down when you realize this was a good deal” I was taken back by that statement because I had already informed him that I’d call back after I do research he did not want to get me off the phone until I made a payment. So finally stumbled across these reviews and I read the negatives ones first and I realized that I was almost bamboozled please please beware definitely think being too pushy Is a red flag. I Also asked if the previous car owner had this warranty or how on earth did they find my info. He couldn’t give me a clear response.
Response from Merit AdministrationNov 9, 2023
Hi, Nellie. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.




