Merit AdministrationReviews of meritadministration.com

I bought an extended warranty so i would not have to pay out of pocket if i had to use the warranty. Well the time came that i needed a new transmission and was told my policy only covers a used one and i still have to pay almost 1500 out of pocket. i don't have that kind of money cause i live check to check. So what's the point of paying all the money each month if I'm still going to end up paying for the transmission or what ever goes wrong. I will be looking for another company to buy any further warranties for vehicles.

This is for Ms.Carly Merit claims adjuster Thank you..Ms.Carly get back to you quickly in emails and explaining process..

This was the first time I had to make a claim. I thought it was a little ridiculous to have to prove I had done regular oil changes when my issue had to do with my brakes. Once the company got proof I had gotten regular oil changes they approved the service. It took about 3 days for this process. I was fortunate I could continue to use my car but would have been very aggravated if I had to be without my car waiting for them to approve the service.

Put me through hoops asking for receipts for all my oil changes cause I do them myself. Garage went to said I needed a transfer case they paid for it still had a problem with my truck wouldn’t pay for it cause they said not paying for a wrong diagnostic was wrong.then darted to nit pick everything about truck. Tried to cancel my policy and got run around.And never got anywhere the person on the phone said she would look into it and call me back never did

I recived a reimbursement check that was a great deal below what I had been told the reimbursement for my AC unit would be

Approved the payment when I needed it to pay for my bill .

The customer service was very helpful. They provided some repair companies that I could contact. Once I received the cost to repair and forwarded it to the them, within a day or so, they was processing a check for me.

I am extremely dissatisfied with Merit Extended Warranty Company's handling of my repair claim. Despite keeping my monthly payments current and my account in good standing, my claim was denied without a written explanation clearly stating why. Merit blamed the Mazda dealership for allegedly misdiagnosing my vehicle, yet relied on the dealership's written report and photographs to make its decision. I trusted the Mazda dealership's expertise in diagnosing Mazda vehicles and expected Merit to fairly evaluate my claim according to my warranty agreement. This experience has left me feeling misled, frustrated, and questioning the value of the coverage I have been paying for. I believe customers deserve transparency, accountability, and a clear written explanation when a claim is denied. I would like Merit to reconsider my claim and provide a detailed explanation supporting its decision. I am extremely dissatisfied with Merit Extended Warranty Company's handling of my repair claim. Despite keeping my monthly payments current and my account in good standing, my claim was denied without a written explanation clearly stating why. Merit blamed the Mazda dealership for allegedly misdiagnosing my vehicle, yet relied on the dealership's written report and photographs to make its decision. I trusted the Mazda dealership's expertise in diagnosing Mazda vehicles and expected Merit to fairly evaluate my claim according to my warranty agreement. This experience has left me feeling misled, frustrated, and questioning the value of the coverage I have been paying for. I believe customers deserve transparency, accountability, and a clear written explanation when a claim is denied. I would like Merit to reconsider my claim and provide a detailed explanation supporting its decision. I also believe that when Merit disputes a diagnosis made by an authorized Mazda dealership, it should not base its decision solely on written statements and photographs. Merit should send a qualified, licensed automotive technician to the dealership to physically inspect the vehicle, verify the diagnosis, and independently assess the necessary repairs before denying a claim. This would help ensure that decisions are based on accurate technical findings rather than assumptions made from a distance. As a paying customer who has kept my warranty payments current, I deserve a fair, transparent, and thorough evaluation of my claim. Denying coverage without an adequate investigation and a clear written explanation undermines my confidence in the company and the value of the extended warranty I purchased.