Merit AdministrationUSA's Top Service Contract Claims Administration Company
Merit Administration (meritadministration.com) has 214 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Insurance · Eureka, Missouri
Excellent
Insurance · Kansas City, Missouri
Excellent
Insurance · Blue Springs, Missouri
Excellent
Insurance · Kansas City, Missouri
Excellent
Showing 12 reviews with 3 stars · Clear filters
BLANCHE C.
I recived a reimbursement check that was a great deal below what I had been told the reimbursement for my AC unit would be
Response from Merit AdministrationOct 19, 2026
Hi, Blanche. We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to [email protected] with details about your experience along with contact information, and we will be in touch.
Marvin D.
I needed for someone to reach out to me with the information before hand! Not After the mechanic finds out the problem! He told me what my warranty personnel should have told me in advance!
Response from Merit AdministrationMar 2, 2026
Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at [email protected], and we will be in touch soon.
Thomas M.
The company was good with taking care of things but had to pay for differences in part prices. Also they did not cover any bolts. Found that crazy as the had to take old ones off. I also would say you definitely need to read what your contract covers. In my case I thought way more was covered that actually is.
Response from Merit AdministrationFeb 24, 2026
Hi, Thomas. Your feedback is highly appreciated. Thank you so much for the review!
AUDREY R.
Everything that is needed should have been explained the first time.
Response from Merit AdministrationFeb 6, 2026
Hi, Audrey. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at [email protected], and we’d be happy to help you out.
ZORAIDA G.
The experience with this company was ok. Little slow on the approve the claim, plus maintenance proof was certified the place I do the maintenance. 2 week to get approve and another 4 more week to the shop done the job All this was week before to Thanksgiving and get back the jeep on January 2026.
Response from Merit AdministrationJan 14, 2026
Hi, Zoraida. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at [email protected], and we’d be happy to help you out.
Ruben M.
It took about 3weeks from the time I took it in to find if it was approved.
Response from Merit AdministrationOct 28, 2025
Hi,Ruben. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Margaree
My agent took a day off from work let my car sitting there if i didn’t call to check on car for approval would be a extra day lucky it was sent to another agent I was thinking I only had 100 deductible but I had to pay 475 towards work
Response from Merit AdministrationJul 22, 2025
Hi, Margaree(First Name). Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at [email protected], and we will be in touch soon.
Virginia
I was aggrevated I had to pay price differences on parts.I was out 9 days on rental when they only worked on car 2days after approval from ya'll thought i could get remibursed for part of it.
Response from Merit AdministrationJul 21, 2025
Hi, Virginia. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at [email protected], and we will be in touch soon. Hi, (First Name). Thank you for providing your feedback and letting us know about this is