Merit AdministrationReviews of meritadministration.com

I am not satisfied with the service. My rental reimbursement was denied because Merit set hours at 6 that think the labor when they have a 8hrs minimum before any reimbursement, they say they would pay $30 per day 60% of cost per day up to maximum $180, my rental cost was upwards of $380. The vehicle was in shop for 8 days and Merit only pays 6 hours labor that they set in order not to reimburse me less than half of the rental cost. Merit recommended cheaper generic parts which doesn’t work with the vehicle so they have lowest payout. I am suggesting to Vehicle owners that it’s better to create an account for that warranty and put that $130 per Month in it that you would be Merit for a useless warranty where end paying much more than if do by yourself, NO MORE of these useless plans.

The process was long and stressful with zero communication. I was without my car for 13 days. I called on day 2 to make sure they had everything from the repair shop and was told they were just waiting for me to send my service records for the past 12 months. No one called or told me and I only found out because I called and asked questions. Next I was told someone would have to come and inspect my vehicle at the shop. Each day I called and was always told I’d get a call back. No one has ever called me back. My repairs were over $9000 but only about $6000 was covered. I asked for a list to show what is covered vs what is not covered compared to the estimate submitted by the shop. I was emailed a list of part numbers and only for the parts covered. I wanted to be able to compare and see if anything could be postponed. No one responded to my email request or returned my phone call again. My car was done on Friday but they wouldn’t release it to me because payment wasn’t made yet. I called this morning and was told there was a problem with the credit card and they wouldn’t release figure it out and call the shop and pay. So I was without my only car for 13 days for a job that took 3 days. The other time I had to call about my policy was when my key fob broke. I was told it wasn’t covered. When I got the policy, I was a customer of Endurance. My salesperson convinced me to cancel with Endurance and get my current policy instead. She went over all the things that made this policy superior-key fob replacement was one of them. It was disappointing to find out it was not true. I was told how easy the claims process would be. Take the car anywhere I want-the shop sends the bill and they pay directly. Well no one said for me to send records. Then there was an inspector needed to go to the shop. The most frustrating thing however was never getting a call back. Agents told me “I just sent him a message and he’s on the phone and will call you back within the hour”. I called almost daily because I was trying to figure out if I needed to rent a car. No one called me back still to this day. I’m giving 2 stars instead of 1 only because I have my car back and a lot was covered. I do think the sales person mislead me and frankly there’s no excuse for not returning a single call in 13 days. The repair shop did say a lot of warranty companies are more difficult to work with so I was relieved it was a better experience for them.

The invoice for the water heater was for over two thousand dollars. Your company sent a check for only six hundred dollars without any explanation regarding the amount sent. Emails to the company kept indicating the address was invalid. I had to mail a letter to the company.

Not worth the money paid for this policy. Second time it has not paid for a problem withevthe car. It did pay for another problem we had withe the car which we appreciated. Will never get another extended warranty after this one expires.

I had already spoken to someone about payments and made arrangements when another agent contacted me and wanted to collect a payment and set up a different payment plan.

It was very difficult to get approval. Our car sat in the shop for 3 days waiting! When the approval came in, it was only for 60% of the component cost. The suggestion was offered to "Google" the internet for a lower cost component (the dealer can't do that). Even though there was partial coverage of the component, the calibration and setup were not covered. It won't work without that! (I paid for it since it wasn't an option)

I was not happy when I had a 1300 bill you all only paid a little over 4 hundred after paying 110.00 a month for 2years.and I called 3 times to get answers and no one could tell me anything.

The approval for my SUV took too long. I only have 1 vehicle so therefore it took too long. I explained that I had a spouse that is in a wheelchair. Needless to say it still too long.