MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
merachfit.com
Website
merachfit.com
Category
Fitness & Weight Lifting
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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No able to contact with customer service, fraud advertisement, don’t waste your money with this company
Response from Merach USNov 6, 2025
We sincerely apologise for the inconvenience caused. We will continue to improve our service to ensure that similar issues do not occur again. Once again, we are truly sorry for the negative experience you had.
TH
Thierry
Absolutely disgusting company
Absolutely disgusting company. DO NOT BUY FROM THESE SCAMMERS!
I bought a walking pad from them.
First, there were 2 false advertising on their website. They said the walking pad could connect go Google Fit, not true, and they pictures the walking pad being able to be stored vertically, but when I received the pad, it clearly said in the manual to absolutely not store it vertically.
Then, the remote control stopped working. The only way to change speed and incline on this T25 walking pad is to use the remote control, so if it stops working, your pad is basically useless because you can start it nor change any speed nor incline settings.
I contacted them, they never replied to my emails, ignored my complaints and dismissed me. Totally disgusting people.
I am now making a chargeback on this as I refuse to pay for something that is not working. If my bank refuses the chargeback, I'll go straight to Small Claims Court.
Response from Merach USNov 10, 2025
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you encountered. We completely understand how upsetting this must have been, and we deeply regret that your expectations were not met.
Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our customers, as it helps us reflect and improve our services in the future.
We are very sorry for the negative experience and hope you are able to find a satisfactory resolution.
DI
Dieter
Da leider inerhalb 3 Tagen der Preis…
Da leider inerhalb 3 Tagen der Preis nach unten korrigiert worden ist, konnte ich bei der ersten noch die Bestellung stornieren und das günstigere bestellen. Bei der 2. Korrektur ging dies für mich nicht so einfach. Sollte das schon gesendete, und erhaltene Paket zurück senden, und dann nochmals neu bestellen. Leider für mich keine Option..Sehr Schade das es keine unkomplitiertere Lösung gab.!!!
Response from Merach USNov 10, 2025
Es tut uns sehr leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir entschuldigen uns aufrichtig für jegliche Unannehmlichkeiten. Wir können gut nachvollziehen, wie enttäuschend diese Situation für Sie gewesen sein muss, und bedauern sehr, dass Ihre Erwartungen nicht erfüllt wurden.
Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben.
— Merach Kundenservice Team
MI
Michaela
Der Kundenservice ist unterirdisch…
Der Kundenservice ist unterirdisch schlecht. Das Gerät ein Walkingpad wurde realtiv schnell geliefert. Sie werben auf der Website mit 30 Tage kostenloser Rücksendung bei nicht gefallen. Nun ist das Gerät leider nicht das beste! Nach mehrmaligem anschreiben und Zusendung von Fotos und Videos. Meldet sich der Kundenservice wir könnten es auf eigene Kosten zurückschicken. Der vollebetrag wird nur zurückerstattet. Wenn das Gerät nicht ausgepackt wurde. Wenn ich es nicht auspacken darf, hätte ich es nie bestellt. Kundenservice stellt sich wieder tot und beantwortet keine Fragen. Nach weiteren Wochen kommt wieder eine 0815 Antwort. Ich würde nie wieder bei dieser Firma bestellen.
Response from Merach USNov 10, 2025
Es tut uns sehr leid zu hören, dass Sie mit Ihrer Erfahrung unzufrieden waren, und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir können gut nachvollziehen, dass diese Situation frustrierend für Sie war, und bedauern sehr, dass Ihre Erwartungen nicht erfüllt wurden.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
— Merach Kundenservice Team
MA
Malk
1st time customer experience never again
I wish I had checked, trustpilot before going ahead and doing business with this company by purchasing from them, I normally do it beforehand, but I hadn't on this occasion. This company deceived me from the gekko. Plus a staff member as well as the product advertisement told me the upgraded stepper/climber would have height altering plates it doesn't, then they go and sent me a defective equipment. Then that same staff member comes out and offers me an insulting compensation fee amount, considering the price I've paid for this equipment, I have not heard from them since and still nothing. Steer clear of this company, the company is a rip off merchant and highly deceptive. The product advertisement and what you receive isn't necessarily what you will get when it arrives, and when you do receive it and start using it, it may be defective, and the support, even though you apply and have the extended warranty may well be highly lacking, if you receive any support at all. The American site and staff have NOT responded to any of my emails AT ALL, shocking piss poor service. Do not do business with this company they are the appalling, shocking experience for a first timer doing business with this company, never again. Always check trustpilot 1st, before ever considering doing business with a company it will save you the headache, frustration and disappointment. Otherwise you may pay for it later, due to the lack of customer support.
Response from Merach USNov 10, 2025
We are very sorry to hear about your experience and sincerely apologize for the frustration and disappointment it caused. We completely understand how upsetting this must have been and truly regret that your expectations were not met.
Thank you for taking the time to share your feedback.
— Merach Customer Service Team
MC
Mick C.
Great delivery....useless bike and support
Great delivery, easy to put exercise bike together and connect to the APP.
Noticed straight away that the resistance was not changing.
I needed to contact Merach support as it advised to contact them for a 6 month redemption code for the APP in the manual, so contaced about both code and fault,
Have written twice a week for 3 weeks and no response.
Have arranged to return the bike.
Response from Merach USNov 10, 2025
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We completely understand how disappointing this situation must have been and truly regret that your expectations were not met.
Thank you for taking the time to share your feedback.
— Merach Customer Service Team
HL
huang L.
It's just fine
I’ve been using the Merach rowing machine for a couple of months now, and it’s been a great addition to my home gym. It was pretty easy to set up, and everything felt solid right out of the box.
The rowing motion is really smooth and quiet, which I appreciate since I usually work out early in the morning. It gives a good workout without being too tough the joints, and the resistance levels are easy to adjust depending on how intense I want it to be.
One of the things I like most is the Merach app — it connects to the rower and gives you different workouts to follow, which helps keep things interesting. I also like that it tracks my stats so I can see my progress over time.
Overall, I think it’s a great machine for the price. It’s sturdy, works well, and helps me stay active without having to go to the gym. Would definitely recommend to anyone looking for a solid rowing machine at home.
JR
Jörg S.
Keine Kaufempfehlung
Gerät hängt seit Tagen bei DHL, Merach reagiert nicht auf Mails. Schlechter Service! Definitiv keine Kaufempfehlung.
Response from Merach USNov 10, 2025
Es tut uns sehr leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir können gut nachvollziehen, dass diese Situation frustrierend für Sie war und bedauern sehr, dass Ihre Erwartungen nicht erfüllt wurden.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
— Merach Kundenservice Team