Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US reviews

807 approved reviews, newest moderated first

Anaïs M.
Mar 15, 2026
1 mois plus tard toujours rien reçu...
J'ai commandé un rameur à plus de 600€ en me fiant à la promesse de livraison sous 5 à 7j. 1 mois plus tard toujours rien reçu, aucun retour du service client qui est impossible à joindre, je ne sais plus quoi faire, la somme engagée étant conséquente ! A fuir.
Response from Merach USMar 17, 2026
Nous sommes sincèrement désolés pour ce délai de livraison et cette absence de communication. Nous n'avons pas pu localiser votre commande. Pourriez-vous nous contacter directement à [email protected] ? Nous traiterons votre dossier en priorité. Cordialement, MERACH Customer Service Team
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Bernice W.
Mar 12, 2026
My Exercise Bike
My exercise Bike arrived faster than I expected. Was exactly what I expected it to be.. Very stable and easy to use. Reasonably priced.
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Daniel
Mar 12, 2026
All good
All good Great Customer Service
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Linley
Mar 11, 2026
Helpful Customer Service!
There was originally a problem and delay with my order, but the customer service team replied quickly and was very helpful with resolving my problem.
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Kristen
Mar 10, 2026
I have reached out twice with no…
I have reached out twice with no response regarding my stepper being delivered damaged (the connection for the resistance is bent beyond repair and will not be able to be used). I am happy with my other purchases from this company, however this item was the most expensive and was an obvious manufacturing error, not damaged in shipping. Order #272431
Response from Merach USMar 11, 2026
Thank you for your feedback, and we're truly sorry to hear about the issue with your stepper. This is certainly not the experience we want our customers to have, especially with a higher-value item. We’ve checked our records and see that we did respond to your emails with a solution, but it’s possible our reply went to your spam folder or was missed. Could you please double-check? We’d love the opportunity to make this right. Again, we sincerely apologize for the frustration and appreciate your patience. -MERACH Customer Service Team
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MF
Mar 10, 2026
Good quality and service
The wooden rower is of good quality, the whole family is enjoying it. Customer service is responsive and goes the extra mile to provide a good service. I would order again from them.
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Dave W.
Mar 10, 2026
Excellent Customer Service
Excellent Customer Service I ordered two items from Merach and unfortunately had issues with both. Both times I contacted their customer service I received prompt replies that took care of my issues. The first was instructions on how to repair my rowing machine myself rather than sending it in. The second was a free replacement without having to ship the defective equipment back.
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Nicole
Mar 4, 2026
Slow Customer Service
**Updated… My replacement board has finally arrived in the mail and works great. I’m very happy to have my new item but it did take over a month to get a replacement .** My item arrived promptly however makes a terrible knocking sound and needs to be replaced. You cant use the item the sound is loud. For weeks now i have been waiting for a reply from customer service however all I get it auto office replies with someone promises to get back to you and never does. I bought the product directly from their website and am really disappointed. Order Number #AU1537
Response from Merach USMar 5, 2026
We sincerely apologize for the faulty item and the lack of response. Without your order number, we are unable to locate your case. Please share your order number here so we can resolve this for you as quickly as possible. Best regards, MERACH Customer Service Team
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