Frans O.
Delivery took far too long, but customer service and refund were good
Thank you for your communication throughout this process. I appreciated that the contact was always good and clear, and in the end the refund was handled properly as well. That said, the delivery took much too long, much longer than expected. While I am satisfied that the matter was eventually resolved, the delay was disappointing. Thank you again for your support and for arranging the refund.
Response from Merach USMar 23, 2026
Thank you for your understanding and for sharing your experience with us. We sincerely apologize for the long delivery delay—it certainly fell short of the standard you should expect from us. We're glad to hear that our communication was clear and that the refund was handled properly. Your feedback is valuable, and we will continue working to improve our delivery and service. Thank you again for your patience and support. Best regards, MERACH Customer Service Team