Heather
This company has great customer service…
This company has great customer service and great email response time.

MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
807 approved reviews, newest moderated first
Heather
This company has great customer service and great email response time.
Patsy
I really love this product..My vibration plate started making loud noises when in use.. I emailed the company and they were very quick to respond and take care of the problem. They were very helpful and customer satisfaction seems to be a priority.
Latisha S.
My concern was handled with care, urgency, and understanding. And I really appreciate being offered a replacement deep squat machine. I look forward to doing business with you’ll through-out my weight loss journey.
Markie L.
We found many good reviews online and videos on the product we wanted, ie., the Merach QI5 magnetic rowing machine, so it was an informed choice to buy. The online process to buy was easy, delivery was between 3-9 days but arrived 2 days after purchase, we were thrilled. The machine is great, lightweight, easy to assemble and store too. I love it and have a good routine using it daily (4 times a week so far), also our daughter recently showed us a few exercises that are pilates based on the rowing machine, which I will try to incorporate into a longer exercise routine. I couldn’t be happier to have this rowing machine for an all over workout, even without the new additional exercises introduced. I recommend this brand and model to anyone.
Adam B.
Merach fit makes great products and are very helpful. I just recently purchased the Novarow R7 and am very happy. It does not take up that much room in my small living room and lifts up vertically to be stored out of the way. The multiple resistance settings are perfectly spaced giving my wife and I good work outs. The position of the feet pads are a little awkward for me, would be better if the angle position was adjustable, but it's ok. Overall I'm very happy with the purchase.
David L.
Worst customer service ever. It’s been MONTHS AND STILL NOTHING!!!!
Response from Merach USApr 8, 2026
We sincerely apologize for the long delay and frustration. We have located your email and will follow up on your case as quickly as possible. Best regards, MERACH Customer Service Team
Ashley W.
Fast shipping and great product. I've used it every night so far, and I can feel the difference in my legs!
Cheryl D.
Delivery was quick. Machine works great and is powerful even on lower settings. Really helps my sore muscles and neuropathy in my feet. Love it considering ordering a 2nd one for my daughter