MeowantReviews of meowant.com

Response from MeowantAug 20, 2025

Dear customer, thanks for your feedback. We see that your package has been delivered, although it arrived about 2 business days later than expected. We understand that any delay can be frustrating and appreciate your patience. We’re continuously working to improve our shipping process to serve you better. If you have any other questions or concerns, please don’t hesitate to reach out.

Response from MeowantAug 20, 2025

Thank you for your feedback. To ensure accurate weighing, please place the litter box on a hard, flat surface. Using it on soft mats or carpets can affect the sensor’s accuracy. If there is further question, please reach out to our customer support team.

Response from MeowantAug 20, 2025

Hi, we’re very sorry to hear about your experience. We understand how upsetting it must be to receive a product that appears used. Please rest assured that we never intentionally send out used items. In rare cases, some residual litter may remain due to quality checks or repackaging after transit damage. That said, this is absolutely not the experience we want for our customers. We truly appreciate your patience and the opportunity to resolve this for you.

Response from MeowantAug 20, 2025

Hi, we’re very sorry to hear about this experience. We hope both you and your cat are doing okay after such a stressful situation. The safety of pets is always our top priority, and this is not the experience we want for any of our customers. We’ve already provided the return address via email and will process your refund as soon as we receive the item back. While we’re still unsure exactly how the incident happened, we’d like to note that if the litter box is placed on soft surfaces like mats or carpets, it can affect the sensor's performance, potentially leading to unsafe operation. We always recommend placing the unit on a hard, flat surface to ensure proper function. Again, we’re truly sorry for the trouble, and we appreciate your feedback. It helps us continue to improve both our product and support. Wishing you and your cat a quick recovery.