Mystic
Horrible customer service, pray they get your order right the first time
The litter box for me has been great however the customer service has been awful. I had to make a return due to receiving the wrong color. I asked for a return address twice. After not receiving an update after the second request I returned the box to sender because at this point I was trying to stay within my 30 day warranty. I used what was provided on the FedEx box. I learned 10 days from my original request, that it was sent to the incorrect location and therefore they couldn’t reimburse me. Over the past few weeks I’ve noticed that I only receive replies once a week on Sunday night/Monday morning which explains why I never received any timely updates. It is very clear that once they have your money they are done with you. The product is fine, but the customer service experience has been horrible and at this point feels intentional.
Response from MeowantDec 17, 2025
Dear customer, thank you for taking the time to share such detailed feedback. We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment caused by our delayed communication during your return process. We fully understand how stressful this situation must have been, especially when you were trying to stay within the 30-day return period. We acknowledge that our response time during this period did not meet our service standards. Due to a recent surge in inquiries, some messages were unfortunately not addressed as promptly as they should have been. That said, we recognize that clearer and more timely guidance regarding the return address should have been provided, and we take full responsibility for the confusion this caused. Please know that we do not consider this matter closed. We would like the opportunity to review your case again and see what resolution may still be possible. We kindly ask you to contact our support team once more and reference this issue so we can reassess it properly. We truly value your feedback, as it helps us improve, and we sincerely regret that this experience left you feeling unsupported. Thank you for your patience and honesty.