MeowantReviews of meowant.com

Response from MeowantDec 18, 2025

Thank you for letting us know. We’re very sorry to hear that the package was delivered to the wrong address. At the moment, we’re unable to locate your email or order details in our system. To help us assist you as quickly as possible, please contact our customer support team directly and include your order number and the email used for purchase. Once we receive this information, we will investigate the issue and take the appropriate steps to resolve it. We sincerely apologize for the inconvenience and appreciate your cooperation. Our team is ready to help once we receive your details.

Response from MeowantDec 18, 2025

Dear customer, we completely understand your concern, and we agree that if the delivery photo does not show your home, it is very likely that the courier delivered the package to the wrong address. We sincerely apologize for the frustration this has caused. To help us verify this as quickly as possible, please kindly send your order number to our customer support email again. Once we have your order details, we will immediately check with the carrier to confirm whether the package was misdelivered. If the investigation confirms that the package was delivered to the wrong address, we will arrange a replacement shipment for you as soon as possible. Thank you for your patience and cooperation—we are committed to resolving this issue for you.

Response from MeowantDec 18, 2025

Thank you for reaching out, and we sincerely apologize for the frustration this situation has caused. We completely understand your concern—our 30-day return policy should not feel inaccessible due to delayed responses, and we’re very sorry that your messages were not answered in a timely manner. At the moment, we are experiencing a shopping peak season, which has significantly increased the volume of customer inquiries. While this is not an excuse, it has unfortunately led to delays in some responses. That said, we want to reassure you that your return request has not been ignored. We have already located your order number and email address in our system, and our customer service team will provide you with a direct response and next steps today. Thank you very much for your patience and understanding—we truly appreciate it and are here to help resolve this promptly.