MeowantReviews of meowant.com

Emailed customer service-awaiting response. Missing an item ordered and not delivered. Waiting for a status update Balance of order received-only odor would be to state that rather than saying order complete and delivered. Was not advised until CS was contacted and tracking # provided. Initial confirmation showed both items shipping with only 1 tracking #.

Had not received a shipping update or reply to my inquiry about my order status since placing it over a week prior. But after a time, a rep did get in touch and sorted out the issue, offering me a discount coupon and getting a new shipment of the products, which so far seem to be working out. Wish the process had been more timely, but I appreciate the effort to correct the issue.

The part I ordered was the wrong one . When I was looking didn’t see anything with a specific description for my litter boxes. Wrong part showed up , they responded within minutes of me emailing them with a link to the correct part. New part has been ordered and us in it’s way.,

Ordered product 1/8. Bank charged same day. It’s now 1/20 and I’ve not yet received my litter box nor have I received any response/update from Meowant as to the status of my order. No phone number for contact which would be fine if they at least responded to email/ contact us form submission (at this point I’d accept an auto-response email from them saying that they at least received mine). I’ll give it a few more days and then I guess I’ll dispute the transaction. Shame really - friend has the litter box and it seems to be a great product.

This was the first auto litter box I purchased. It wasn’t working correctly and then about 2/3 weeks after receiving it I was sent a software update and it then functioned well, for about two weeks. I sent an email which was responded to on December 28 basically telling me no one would be in the office until January 3. That’s ok, I get it. But now it’s January 20 and I still haven’t heard anything. Update: just to clarify, I did receive messages basically asking for the same thing, a video and telling me to reboot it which was done numerous times, as those are the instructions in the troubleshooting section. On January 23 we received another email again telling us to reboot it and if that didn’t work to put the device in developer mode and create a log, screen shots were sent to walk us through that process, which we followed and sent. Today is January 28, haven’t heard anything. Update 03/10/26: I changed my review from one star to four stars. I finally got my replacement unit and it works great! The only reason they’re getting four stars instead of five is how long it took to resolve my issue. I will note that for the last month or so, customer service has been very responsive. While it’s frustrating not to be able to call, my emails have been answered within a day, for the most part. Thank you Meowant!

Quick turnaround on order

Worked well for the most part but one of my cats absolutely refunded to use it. Also as you’ve probably seen on other reviews, if stools are loose, there can be a LOT of extra cleanup if you don’t want smells. Because of my second cat refusing to use (she preferred my presage crystal rake system) I tried to return. Two weeks of requesting process on how to return, replies with try this, replied, I need to return, they replwid with dis you try this, finally 2 days before the 30 day mark, I got firm and told them it was not going to work and I needed to return. Their reply was that it needed to be repackaged in the original packaging “exactly” how it was received and could not show a single sign of use. Unfortunately for me, I had thrown away some of the innards of the gigantic box it came in, I pushed back and they said there were no exceptions. It is sitting in a corner for the past two months unused and I’m out 300 bucks. So buyer be ware.. be sure your cat is not finicky about their litter boxes and be prepared to clean up messes if there is anything other than solid waste.

Omg the best i have ever tryed im about to order 2 more they are great ..