Med MartReviews of medmartonline.com

I ordered a stairlift from MedMart and was told it would take 2 weeks before they could install it as they were backed up. Fair enough, as labor seems to be hard to find. The installers came on the day & time that was agreed upon and began the installation that was to be approximately 2 hrs. The 2 hrs came and went, and the install wasn’t complete. The technicians had made several calls for help but were not able to correct the problem, I was told that the charging board wasn’t making contact with the power strips on the rail. Two men spent a total of 5 ½ hrs. and decided that it needed a new charging board, something that they normally had a spare of on the truck but had not brought that day. I was told that they had other jobs to get to and had to leave to get them done. They couldn’t say when they could get back but maybe Monday. This was Thursday. I was also informed that one of them was going on vacation starting Friday. After they had left, one of them called me back and said it would be Monday possibly before anyone could get back. Not satisfied, I called the office in Cincinnati and asked to speak with the installation supervisor, but he was not in. I left a message for him to call me back as soon as he got the message. 24 hrs later I received a call from a new technician who told me that he would not be able to make it here today (Friday). I asked him to have his supervisor to call me immediately. He did call me back an hour later. Monday sometime is as soon as they will be able to complete the job. Four days later. OK, 3. I would not ask them to work on a Sunday. If this is the way they treat new customers, I am not looking forward to having them back for any other type of service. What ever happened to the custom in customer? Why does the customer have to bow to the service provider? Basically, I am being asked to change my schedule to correct for their inability to provide a service that I paid for. There are too many monopolies in the service industry

Very responsive, informative! Waiting for arrival!

Fantastic! Figuring out to to manage two different ramps for two odd steps and the person was so helpful. Can't wait to get the ramps.

Med Mart online has a wide selection of equipment for disabled people. They do have that going for them. Their prices are not great. You can often find what you are looking for at lower prices elsewhere. But the reason I gave them two stars is their lousy customer service. We bought the rather expensive (over $2000) indeelift human floor lift from them and they shipped it to us by FedEx and it arrived about a week later. It works okay, but after lowering it as far as it will go, there is a one inch gap between the metal seat the fallen person is supposed to scoot up onto and the floor. That seems like a flaw. So, I emailed their customer service help desk about it and they asked for the order number, etc., and I gave that information to them, and then I asked the question about the one inch gap again to find out if this was a design flaw or if there was something wrong with the very expensive floor lift, and they never responded to me again. Days passed. I emailed them again. Still no response. They got their money and now they essentially don't give a [bleep] about us a customer with a question. We were going to buy more things from them, but after this experience with them and their very unfriendly attitude towards us, we will be taking our business elsewhere. They are not the only company selling these items. If we had it to do over again, we would've just bought a simple and much cheaper manual hydraulic lift with a sling and not the indeelift. And we certainly would not have purchased it from Med Mart if we knew how they were going to treat us. Lesson learned the hard way.

Ordering was easy. Now we wait.

Courtney at Med Mart on Reading Road in Evendale, OH was EXCELLENT. She was patient, caring, and gave us all the time we needed to make our decision on a lift chair. Med mart is lucky to have her.

Med Mart delivered on time, followed up with me prior to the delivery, and the delivery person was very helpful and kind. Thanks!

Wonderful customer service from Daryl on Nov. 4, 2021.